At a Glance
- Tasks: Lead and transform a large-scale customer contact operation in Chennai.
- Company: Join a globally recognised online restaurant tech business.
- Benefits: Relocation package, accommodation provided, and visa sponsorship.
- Other info: Permanent role with opportunities for operational excellence and innovation.
- Why this job: Embark on an adventure in one of India’s most vibrant cities.
- Qualifications: Experience in leading large-scale customer operations and a passion for technology.
The predicted salary is between 60000 - 80000 € per year.
Are you a hands-on, commercially driven leader who thrives in fast-paced, high-growth environments? Have you led at least 300+ FTE in multi-functional operations? Do you have a passion for building world-class customer operations and leveraging technology to drive continuous improvement?
This role is based in Chennai, India, and we are looking for a UK national to relocate. This is a permanent role, not a contract.
Salary: DOE
Relocation: Accommodation is fully paid and relocation assistance will be provided.
Language requirement: English
If so, this could be your next big move. We are partnering with a highly recognisable global online restaurant tech business to appoint a Customer Contact Director to lead and transform a large-scale, multi-functional operation based in Chennai. This is a rare opportunity for an adventure and for someone to relocate to one of India’s most vibrant and dynamic cities, with relocation support, accommodation provided, and visa sponsorship arranged.
This is a very hands-on role and you will take ownership of a complex, high-volume, multi-channel customer contact ecosystem, leading diverse teams across multiple disciplines while driving operational excellence, innovation, and customer satisfaction at scale.
Key Responsibilities- Lead and inspire a large, multi-functional operation covering:
- Customer & client support
- Technical support
- Back-office app development
- Billing & collections
- Workforce Management (WFM)
- Training & Quality
- Analytics & Insights
- Social media engagement
- Client integrations
- Drive end-to-end process improvement initiatives, identifying inefficiencies and implementing scalable solutions
- Partner closely with global stakeholders to align operational strategy with business objectives
- Champion technology adoption and innovation, leveraging tools and data to enhance performance and customer experience
- Build a culture of accountability, curiosity, and continuous improvement
- Ensure delivery against key KPIs including customer satisfaction, service levels, and operational efficiency
- Proven experience leading large-scale customer contact or BPO operations in a complex, fast-paced environment
- A hands-on nature, this is a very diverse role and requires an individual who thrives on rolling their sleeves up
- Strong track record in process optimisation, transformation, and operational excellence
- Deep interest in technology, automation, and digital transformation
- A hands-on leadership style with the ability to dive into detail while maintaining strategic oversight
- Highly curious, adaptable, and comfortable navigating ambiguity
- Experience managing diverse, cross-functional teams at scale
- Excellent stakeholder management skills, with global exposure preferred
This is a permanent role, not a contract. It will require someone to commit to relocation to Chennai for what could be the adventure of a lifetime!
Customer Contact Director (Chennai based) employer: Cactus Search
Join a globally recognised online restaurant tech business that offers an exciting opportunity for growth and innovation in the vibrant city of Chennai, India. As a Customer Contact Director, you will lead a diverse team in a dynamic environment, with comprehensive relocation support, including accommodation and visa sponsorship, ensuring a smooth transition to your new role. The company fosters a culture of accountability and continuous improvement, providing ample opportunities for professional development and the chance to make a significant impact on customer operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Director (Chennai based)
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help land that dream job.
✨Ace the Interview
Prepare for your interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready to show your interest. Remember, it’s a two-way street, so make sure you’re also assessing if the company is the right fit for you!
✨Showcase Your Skills
Don’t just talk about your experience; demonstrate it! Bring examples of your past successes, especially those related to customer operations and tech innovations. We want to see how you’ve made an impact in previous roles, so be ready to share those stories.
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Contact Director (Chennai based)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Contact Director role. Highlight your leadership experience in multi-functional operations and any tech-savvy initiatives you've led.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this hands-on role. Share specific examples of how you've driven operational excellence and innovation in previous positions.
Showcase Your Passion for Technology:Since we're looking for someone who loves leveraging technology, mention any relevant tools or systems you've used to improve customer operations. This will show us you're aligned with our vision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Cactus Search
✨Know Your Numbers
Make sure you’re familiar with key metrics related to customer contact operations. Be ready to discuss how you've improved KPIs like customer satisfaction and operational efficiency in your previous roles. This shows you understand the importance of data-driven decision-making.
✨Showcase Your Hands-On Leadership Style
Prepare examples that highlight your hands-on approach to leadership. Discuss specific instances where you rolled up your sleeves to solve problems or improve processes. This will resonate well, as the role requires someone who thrives in a dynamic environment.
✨Emphasise Technology Savvy
Since the role involves leveraging technology for continuous improvement, be ready to talk about your experience with automation and digital transformation. Share examples of tools or systems you've implemented that enhanced customer experience or operational efficiency.
✨Cultural Fit and Adaptability
Research Chennai and the company culture to demonstrate your adaptability and willingness to embrace new environments. Discuss how your curiosity and ability to navigate ambiguity have helped you lead diverse teams effectively in the past.
