Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer support and operational excellence.
- Company: Join a vibrant company in Brighton, committed to quality service and customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Proven leadership experience in a contact centre or high-volume environment is essential.
- Other info: Bonus points for Quality Assurance experience and a knack for problem-solving.
The predicted salary is between 30000 - 35000 £ per year.
Team Leader – Customer Support Location: Brighton, Hybrid Employment type: (Full-time / Permanent) Salary: £30k-£35k Bonus & Benefits Lead a high-performing team where accuracy, speed, and service quality are the top priorities. We’re looking for an experienced Team Leader to take ownership of clients Quality Assurance operations — ensuring performance meets high standards across speed, accuracy, quality, and productivity . You’ll oversee a process with multiple moving parts — from seller behaviours to strict verification protocols — and play a vital role in keeping things running smoothly. This is a role for someone who thrives on problem-solving, clear communication, and data-driven decision-making. What you’ll do Lead the team: Guide, coach, and support your team to achieve and exceed performance goals. Own the metrics: Monitor and analyse KPIs in real-time, identifying trends and driving improvements. Communicate with impact: Keep senior stakeholders informed with clear, timely updates. Problem-solve: Resolve operational challenges quickly using critical thinking and analysis. What we’re looking for Proven team leader or supervisory experience. Background in a contact centre or high-volume operational environment. Experience using ticketing systems (e.g., Zendesk ). Excellent written and verbal communication skills. Strong time management and ability to work under pressure. Bonus points if you have Quality Assurance Experience A track record of improving operational processes. The ability to explain complex information clearly and simply. Why join? You’ll be stepping into a role that directly impacts the post-sale experience for our customers and partners. This is your chance to lead a critical operation, develop your leadership skills, and make a measurable difference every day.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Contact Centre Team Leader employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in customer support and quality assurance. Understanding the current best practices will not only help you in interviews but also demonstrate your commitment to leading a high-performing team.
✨Tip Number 2
Brush up on your data analysis skills, especially related to KPIs. Being able to discuss how you've used data to drive improvements in past roles will set you apart as a candidate who can own the metrics effectively.
✨Tip Number 3
Prepare examples of how you've successfully resolved operational challenges in previous positions. Highlighting your problem-solving skills will show that you're ready to tackle the complexities of this role.
✨Tip Number 4
Practice clear and impactful communication techniques. Since you'll be keeping senior stakeholders informed, being able to convey complex information simply will be crucial in demonstrating your leadership capabilities.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams, particularly in a contact centre or high-volume operational environment. Emphasise any relevant metrics you've improved and your familiarity with ticketing systems like Zendesk.
Craft a Compelling Cover Letter: In your cover letter, showcase your leadership style and how you guide and support teams to achieve performance goals. Mention specific examples of problem-solving and data-driven decision-making that demonstrate your suitability for the role.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your ability to communicate complex information clearly and effectively, both in writing and verbally.
Showcase Quality Assurance Experience: If you have experience in Quality Assurance, make sure to highlight it in your application. Discuss how you've previously monitored KPIs and driven improvements in service quality, speed, and accuracy.
How to prepare for a job interview at Cactus Search
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to guide and support a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, motivating, and achieving performance goals.
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've monitored and improved these metrics in previous positions, showcasing your analytical skills and data-driven decision-making.
✨Communicate Clearly
Effective communication is vital for this role. Practice articulating complex information in a simple manner, as you may need to explain processes or updates to both your team and senior stakeholders during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about operational challenges you've faced in the past. Think of specific examples where you used critical thinking to resolve issues quickly, and be prepared to discuss the outcomes of your actions.
