Cactus Search is seeking a Complaints Advisor for our UK contact centre. The role focuses on handling customer complaints, ensuring fair outcomes, and aligning with FCA regulatory standards. You will investigate, document, and communicate results while maintaining case records and meeting SLAs.
The position offers hybrid office-based hours Monday to Friday with no evenings or weekends, supporting regulated financial services environments and customer-first outcomes.
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Complaints Resolution Specialist – FinServ (Hybrid) employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
