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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure satisfaction through effective communication.
- Company: Join a well-established business that prioritises customer needs and career growth.
- Benefits: Enjoy a fully remote role with a competitive salary of £32,212 and additional perks.
- Why this job: Be part of a team that values customer relationships and offers opportunities for skill development.
- Qualifications: Experience in handling complaints, especially in insurance or mobile phone industries, is essential.
- Other info: Work Monday to Friday, 9am to 5:30pm, in a supportive and dynamic environment.
The predicted salary is between 25769 - 38655 £ per year.
This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This is a very exciting opportunity to join a well established business with plenty of opportunities to build on your skills & your career! This business truly put the needs of their customers first, that’s why we need people who naturally love working with customers, putting smiles on faces and can finding the best resolution for the customer.
Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached.
Salary: £32,212 & Benefits, this will also be a fully remote role, working from home.
Hours: Monday – Friday 9am – 5:30pm
Duties:
- Actively manage customer complaints
- Improve the overall customer relationship, making customers aware of the organisation’s complaints procedures
- Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter
- Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders
- Ensure compliance with legal requirements, industry regulations, organisational policies and professional codes
- Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner
- Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution
Experience:
- A positive attitude towards work
- Forward thinking and channels energy to improve performance
- ESSENTIAL – Complaints experience in Insurance
- Experience handling complaints in a Mobile phone industry would be advantageous
- You must have exceptional writing and communication skills
- Can confidently manage assigned workload unsupervised.
- Able to prioritise workloads and meet deadlines and targets; be organised and methodical
- Respect for customer and business confidentiality; trustworthy and reliable.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Insurance
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Complaints Handler employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints in the insurance and mobile phone industries. Understanding the typical issues customers face will help you demonstrate your knowledge during interviews and show that you're ready to tackle these challenges head-on.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you become more comfortable and confident in resolving complaints effectively.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your personal approach to customer service with their mission will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler. Familiarise yourself with the skills required, such as exceptional writing and communication skills, and the importance of resolving complaints efficiently.
Tailor Your CV: Highlight your relevant experience in customer service and complaints handling, especially in the insurance or mobile phone industries. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to handle complaints. Mention your positive attitude and forward-thinking approach, and explain why you're a great fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Complaints Handler.
How to prepare for a job interview at Cactus Search
✨Show Your Customer-Centric Attitude
Since the role focuses on resolving customer complaints, it's crucial to demonstrate your passion for customer service. Share examples from your past experiences where you successfully turned a negative situation into a positive outcome for the customer.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in handling complaints, especially in the insurance or mobile phone industries. Be prepared to explain specific situations where you effectively managed complaints and what you learned from those experiences.
✨Demonstrate Strong Communication Skills
Exceptional writing and communication skills are essential for this role. During the interview, practice clear and concise communication. You might even want to prepare a brief written response to a hypothetical complaint to showcase your writing abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of various scenarios you might face as a Complaints Handler and how you would approach them, ensuring you align your answers with the company's values.
