Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and provide high-quality support in a dynamic environment.
- Company: Join a growing financial services company with a focus on customer care.
- Benefits: £30,000 salary, fully remote work, and flexible hours.
- Other info: Enjoy ongoing training and development opportunities in a supportive team.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of experience in UK-regulated financial services and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
You have to be able to write final written complaints response letters. Following continued growth, our client is expanding within their Banking and Financial Services division. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.
Key Information:
- Salary: £30,000 per year
- Location: Fully remote (home-based)
- Training: 4 weeks total
- Contract Type: Permanent, full-time (40 hours per week with full flexibility required)
- Hours: Shifts between 8am and 8pm
Role Overview
We are seeking driven individuals who take ownership of customer outcomes and maintain a strong understanding of products, internal processes, and policies across multiple work areas. The role requires flexibility to handle a range of tasks, including dealing with moderately complex and regulated complaints. Successful applicants will be confident communicators, capable of explaining decisions clearly both verbally and in writing so that customers fully understand outcomes. You should thrive in a dynamic environment and be comfortable adapting to change. Maintaining compliance with internal procedures, training frameworks, and risk guidelines is essential. You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values.
Key Responsibilities
- Follow established compliance procedures, systems, and guidelines, and flag any basic compliance concerns
- Draft routine correspondence and reports, ensuring accuracy and following up on outstanding matters
- Deliver high-quality customer support by managing cases, addressing complex enquiries, and resolving issues effectively, while identifying opportunities to retain customers or support business growth
- Compile accurate information by gathering data from standard sources and inputting it into required formats
- Create moderately detailed documents using tools such as Microsoft Office, including summarising data for reporting purposes
- Enhance personal skills through available training and development opportunities
- Handle enquiries and issues across various communication channels, including phone, email, and written correspondence
- Gather and organise standard information related to ongoing cases
Essential Requirements
- At least 12 months’ experience handling complaints within a UK-regulated financial services setting
- Strong communication skills, both written and verbal, with the ability to build trust and rapport with customers
- Ability to manage workloads effectively, prioritising tasks and meeting deadlines
- Professional approach to handling objections and challenging conversations
Complaints Handler employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get your networking game on! Connect with professionals in the financial sector on LinkedIn. Join relevant groups and engage in discussions to showcase your expertise and learn from others.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, role-play scenarios with friends or family. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Research the company culture! Understanding the values and mission of the organisation can give you an edge. Tailor your responses in interviews to reflect how you align with their goals.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to stand out!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in handling complaints within a UK FCA-regulated financial services environment. We want to see how you've tackled challenges and resolved issues, so don’t hold back!
Nail the Written Communication: Since you'll be writing final complaint response letters, it's crucial to demonstrate your strong written communication skills. Use clear, concise language and make sure your application reflects your ability to explain decisions effectively.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that align with the job description, especially around compliance procedures and customer care. We love seeing applicants who take the time to connect their background to our needs!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Cactus Search
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services sector, especially around complaints handling. Familiarise yourself with FCA regulations and any relevant compliance procedures. This will show that you’re not just a good communicator but also someone who understands the industry.
✨Practice Your Writing Skills
Since you'll need to draft final written complaint responses, it’s crucial to demonstrate your writing skills during the interview. Prepare examples of how you've handled complaints in the past, focusing on how you communicated complex information clearly and effectively.
✨Showcase Your Flexibility
The role requires adaptability, so be ready to discuss times when you’ve successfully managed change or dealt with unexpected challenges. Highlight your ability to thrive in dynamic environments and how you prioritise tasks to meet deadlines.
✨Build Rapport
Strong communication is key in this role. During the interview, practice building rapport with your interviewer. Use active listening techniques and respond thoughtfully to their questions. This will demonstrate your ability to connect with customers and handle challenging conversations professionally.