At a Glance
- Tasks: Handle customer complaints and provide top-notch support in a dynamic financial services environment.
- Company: Join a growing financial services company with a focus on customer care.
- Benefits: Enjoy a competitive salary, fully remote work, and ongoing training opportunities.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Must have 12 months of experience in UK-regulated financial services and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Complaints Specialist Advisor – Financial Sector (Remote UK based Working)
You have to be able to write final written complaints response letters. Following continued growth, our client is expanding within their Banking and Financial Services division. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.
Key Information:
- Salary: £30,000 per year
- Location: Fully remote (home-based)
- Training: 4 weeks total
- Contract Type: Permanent, full-time (40 hours per week with full flexibility required)
- Hours: Shifts between 8am and 8pm
Pre-employment checks include:
- Verification of right to work in the UK
- Criminal background screening
- Credit history check
- CIFAS screening
- Additional relevant vetting as required
Role Overview
We are seeking driven individuals who take ownership of customer outcomes and maintain a strong understanding of products, internal processes, and policies across multiple work areas. The role requires flexibility to handle a range of tasks, including dealing with moderately complex and regulated complaints.
Successful applicants will be confident communicators, capable of explaining decisions clearly both verbally and in writing so that customers fully understand outcomes. You should thrive in a dynamic environment and be comfortable adapting to change.
Maintaining compliance with internal procedures, training frameworks, and risk guidelines is essential. You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values.
Key Responsibilities
- Follow established compliance procedures, systems, and guidelines, and flag any basic compliance concerns
- Draft routine correspondence and reports, ensuring accuracy and following up on outstanding matters
- Deliver high-quality customer support by managing cases, addressing complex enquiries, and resolving issues effectively, while identifying opportunities to retain customers or support business growth
- Compile accurate information by gathering data from standard sources and inputting it into required formats
- Create moderately detailed documents using tools such as Microsoft Office, including summarising data for reporting purposes
- Enhance personal skills through available training and development opportunities
- Handle enquiries and issues across various communication channels, including phone, email, and written correspondence
- Gather and organise standard information related to ongoing cases
Essential Requirements
- At least 12 months’ experience handling complaints within a UK-regulated financial services setting
- Strong communication skills, both written and verbal, with the ability to build trust and rapport with customers
- Ability to manage workloads effectively, prioritising tasks and meeting deadlines
- Professional approach to handling objections and challenging conversations
Complaints Advisor - Financial services - UK fully remote employer: Cactus Search
As a Complaints Advisor in our expanding Banking and Financial Services division, you will enjoy the flexibility of fully remote work while being part of a supportive and dynamic team. We prioritise employee growth through comprehensive training and development opportunities, ensuring you thrive in your role while delivering exceptional customer care. Join us to be part of a company that values compliance, communication, and customer outcomes, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advisor - Financial services - UK fully remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Complaints Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of compliance procedures and customer care standards in the financial sector. We recommend practising common interview questions related to handling complaints, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Complaints Advisor - Financial services - UK fully remote
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in managing complaints within a UK FCA-regulated financial services environment. We want to see how you've tackled challenges and resolved issues, so don’t hold back!
Nail the Written Communication:Since you'll be writing final complaint response letters, it's crucial to demonstrate your written communication skills. Keep it clear, concise, and professional. We love a good structure, so use headings and bullet points where necessary!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Complaints Advisor role. We appreciate when candidates take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cactus Search
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services sector, especially around complaints handling. Familiarise yourself with FCA regulations and any relevant compliance procedures. This will show that you’re not just a good communicator but also someone who understands the industry.
✨Practice Your Writing Skills
Since you'll need to draft final written complaint responses, it’s crucial to demonstrate your writing skills during the interview. Prepare examples of how you've effectively communicated complex information in writing before. You might even want to bring a sample letter to showcase your style!
✨Showcase Your Flexibility
The role requires adaptability, so be ready to discuss times when you've successfully managed change or handled a variety of tasks. Think of specific examples where you’ve thrived in a dynamic environment, as this will highlight your ability to meet the demands of the job.
✨Build Rapport
Strong communication is key in this role. During the interview, focus on building rapport with your interviewer. Use active listening techniques and respond thoughtfully to their questions. This will not only demonstrate your communication skills but also your ability to connect with customers.
