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For Companies At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions in a supportive environment.
- Company: A regulated financial services business focused on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in a contact centre and strong communication skills required.
- Other info: Join a dedicated team committed to compliance and positive outcomes.
The predicted salary is between 30000 - 42000 £ per year.
A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.
Ideal candidates should have:
- Experience in a contact centre
- Strong communication skills
- The ability to empathize during sensitive interactions
Join this committed team to make a positive impact on customer satisfaction and compliance.
Complaints Advisor - Calm, Fair Resolutions (Hybrid) employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Calm, Fair Resolutions (Hybrid)
✨Tip Number 1
Research the company and its values before your interview. Knowing their mission and how they handle complaints can help you tailor your responses and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Role-play common complaint scenarios with a friend or family member. This will help you feel more confident and prepared to empathise with customers during sensitive interactions.
✨Tip Number 3
Be ready to share specific examples from your past experience in a contact centre. Highlight situations where you resolved complaints effectively, demonstrating your ability to adhere to regulatory standards while ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Advisor - Calm, Fair Resolutions (Hybrid)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with people during sensitive interactions, so share any relevant experiences that showcase this skill.
Be Clear and Concise: In a role like this, clear communication is key. Keep your application straightforward and to the point. We appreciate candidates who can express their thoughts clearly, so avoid jargon and focus on what makes you a great fit for the Complaints Advisor position.
Highlight Your Experience: If you've worked in a contact centre before, let us know! Share specific examples of how you've handled complaints or resolved issues. This will help us understand your background and how it aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cactus Search
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their values, mission, and the specific regulations they adhere to. This will not only show your interest but also help you tailor your responses to align with their goals.
✨Showcase Your Empathy Skills
As a Complaints Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled sensitive customer interactions. Highlight how you managed to resolve complaints while ensuring the customer felt heard and valued.
✨Practice Common Scenarios
Think about common complaint scenarios you might face in this role. Practise your responses to these situations, focusing on how you would ensure fair outcomes and compliance with regulatory standards. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
