Cactus Search in the United Kingdom is seeking a Quality Assurance Team Leader to guide a QA team within our Brighton-based customer experience division. The role blends coaching, quality assessments and data-driven insights to continuously improve performance, compliance and customer outcomes.
You will lead root cause analyses, conduct coaching sessions, and use speech analytics tools to drive improvements across the customer journey while maintaining SLAs and high-quality standards.
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QA Team Lead - Data-Driven CX Improvements (Hybrid) in Brighton employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
