At a Glance
- Tasks: Investigate claims and fraud, ensuring fair treatment for customers.
- Company: Established business prioritising customer needs with a supportive culture.
- Benefits: Competitive salary of £32,200, remote work, and career development opportunities.
- Other info: Flexible working hours with only occasional weekend shifts.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in claims investigation and strong communication skills required.
The predicted salary is between 28000 - 36000 £ per year.
This is a very exciting opportunity to join a well established business with plenty of opportunities to build on your skills & your career! This business truly puts the needs of their customers first, that’s why we need people who are naturally inquisitive and can ask the right questions.
This varied role will be part of our clients Claims & Fraud team, responsible for handling phone calls & emails with Admin on the side! This role is fully remote so you must have a suitable working space due to the sensitivity of calls you will be taking.
Your job is to assess claims efficiently and fairly to ensure that legitimate claims covered by the customers policy are processed with minimum delay. To ensure that in the event of a denial, all evidence is clearly recorded, and the customer understands the reasons for the denial.
The business is open 7 days a week between the hours of 8am - 7pm Monday - Friday with rotational weekend working 9am-6pm, only 1.5 times a month!
Salary: £32,200 + Benefits
Duties:
- Ensure that customers are always treated fairly and in accordance with the core company values
- Assess claims that have been escalated for adjudication, against agreed business rules and using a range of tools.
- Record evidence and decision making, within the tools provided, which supports an adjudication decision.
- Hold investigation conversations with customers to clarify information as necessary prior to approving or denying a claim.
- Contact customers primarily by telephone, but also by email and letter, to communicate a denial and give clear reasons.
Experience:
- You must have previous experience of working within Claims Investigation and Insurance
- You must have experience investigating perpetrators of Fraud rather than victims
- Experience in Financial Services Industry (Insurance) (Preferred)
- Lots of experience speaking with customers regularly on the phone
- Good investigation skills and excellent attention to detail
- Strong Microsoft application skills (Excel, Word etc.)
- Excellent Communication skills (verbal / written)
Fraud & Claims Investigator in Belfast employer: Cactus Search
Join a dynamic and customer-focused team as a Fraud & Claims Investigator, where your inquisitive nature will be valued in a fully remote role that offers flexibility and work-life balance. With a commitment to employee development, this well-established business provides ample opportunities for career progression while ensuring that you are supported with comprehensive training and resources. Enjoy the benefits of a competitive salary, a collaborative work culture, and the chance to make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Claims Investigator in Belfast
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Cactus Search). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Cactus Search. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Fraud & Claims Investigator in Belfast
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Cactus Search.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Cactus Search. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Cactus Search
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Cactus Search to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Cactus Search, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Cactus Search's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
