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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, manage customer interactions, and resolve issues.
- Company: Dynamic recruitment consultancy based in Altrincham.
- Benefits: Competitive salary of £25k plus monthly bonuses.
- Why this job: Join a vibrant team and enhance your customer service skills.
- Qualifications: 6 months of contact centre experience and excellent communication skills.
- Other info: Opportunity to grow in a supportive environment with a professional approach.
The predicted salary is between 24000 - 26000 £ per year.
A recruitment consultancy is seeking multiple enthusiastic Customer Service Advisors based in Altrincham. The role involves taking inbound and outbound calls, managing customer interactions, and resolving issues.
Candidates should have at least 6 months of contact centre experience, outstanding verbal communication skills, and a professional approach to customer service.
Salary is £25k plus monthly bonuses and requires commuting to the Altrincham office.
Hybrid Customer Service Advisor: Inbound/Outbound Support in Altrincham employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor: Inbound/Outbound Support in Altrincham
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, try role-playing with a friend or family member. This will help you feel more confident when handling those inbound and outbound calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Hybrid Customer Service Advisor: Inbound/Outbound Support in Altrincham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 6 months of contact centre experience in your application. We want to see how you've handled customer interactions and resolved issues in the past, so don’t hold back!
Communicate Clearly: Since outstanding verbal communication skills are key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send.
Be Professional: We’re looking for candidates with a professional approach to customer service. Make sure your application conveys your commitment to providing excellent service and showcases your ability to handle various customer situations.
Apply Through Our Website: To make things easier for us and you, please apply through our website. It helps us keep track of applications and ensures you get all the updates about your application status directly from us!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This shows that you understand the importance of effective communication and problem-solving.
✨Practice Your Verbal Communication
Since outstanding verbal communication skills are a must, practice speaking clearly and confidently. You could even do mock interviews with friends or family. Focus on articulating your thoughts well, as this will help you stand out during the interview.
✨Familiarise Yourself with Inbound/Outbound Scenarios
Understand the difference between inbound and outbound calls. Prepare examples from your previous experience where you successfully managed both types of interactions. This will demonstrate your versatility and readiness for the role.
✨Show Enthusiasm and Professionalism
Bring your enthusiasm for customer service to the interview. Smile, maintain eye contact, and express genuine interest in the role and the company. A professional approach can make a significant difference in how you're perceived by the interviewers.
