Cactus Search is looking to connect with an experienced Head of Digital Services & Enablement for a senior, internationally focused leadership opportunity.
This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation.
The focus will be on building the capabilities, platforms and processes that make customer service smarter, more efficient and easier to access.
Key areas of responsibility include:
- Developing and delivering a strategic digital services and enablement roadmap.
- Leading digital optimisation, customer systems, platforms and knowledge management.
- Driving customer journey improvements, self-service adoption and reduced customer effort.
- Identifying opportunities to leverage AI, automation and emerging technologies.
- Using customer insight, operational data and performance metrics to prioritise investment and demonstrate results.
- Leading cross-functional transformation initiatives spanning people, processes and technology.
- Building strong partnerships with senior stakeholders, technology teams and external suppliers.
- Developing high-performing teams and embedding a culture of innovation and continuous improvement.
We're keen to hear from leaders who bring:
- Significant experience across digital services, customer operations, CX or service transformation.
- A proven track record of leading multidisciplinary teams and delivering strategic change at scale.
- Strong knowledge of customer platforms, digital channels, automation and technology-enabled service improvements.
- Experience developing operating models, governance frameworks and performance measures.
- The commercial awareness and stakeholder influence to turn strategic ambitions into measurable business outcomes.
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Head of Digital Services & Enablement | Global Transformation employer: Cactus Search Ltd
Cactus Search is an exceptional employer that prioritises a people-first approach, fostering a collaborative and supportive work culture in the vibrant Cheltenham/Gloucester area. Employees benefit from comprehensive growth opportunities, hands-on involvement in the employee lifecycle, and the chance to make a meaningful impact within a high-performing organisation. Join us to thrive in a dynamic environment where your contributions are valued and recognised.
