Cactus Search Ltd is seeking an experienced contact centre leader to take ownership of a multi-channel operation, leading a team of around 14 colleagues across phone, email, live chat and text. You will work with Supervisors to maintain service standards, grow sales and ensure the team has the right tools and processes to succeed.
You will play a key role in leveraging AI and digital solutions to enhance the customer journey and the overall experience.
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AI-Driven Multi-Channel Contact Centre Lead in Hartlebury employer: Cactus Search Ltd
Cactus Search is an exceptional employer that prioritises a people-first approach, fostering a collaborative and supportive work culture in the vibrant Cheltenham/Gloucester area. Employees benefit from comprehensive growth opportunities, hands-on involvement in the employee lifecycle, and the chance to make a meaningful impact within a high-performing organisation. Join us to thrive in a dynamic environment where your contributions are valued and recognised.
