Account Managers/Senior Account Manager in Manchester

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.

We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events.

• Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes.
• Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualization.
• Ensure a seamless client experience and drive timely project closure to boost productivity.
• Lead project kick-off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings.
• Lead project status meetings with accurate reporting to ensure alignment with client objectives.
• Support governance reporting with the Account Director through monthly and quarterly reviews.
• Identify growth opportunities and support the Account Director with business forecasting.

Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry.

Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in the medical affairs.

Strong client relationship-building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust.

Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients.

Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence.

Microsoft Office suite (e.g., Microsoft Project), Adobe.

This role includes occasional travel to the client site in London, potentially once a month.

Holistic wellness support with access to fitness club, sportive activities and eye tests. Financial security through life assurance and income protection. Retirement savings plan with employer contributions.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.

We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates: taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.

Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.