Senior Account Manager in Maidstone

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.

We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events.

Responsibilities

• Client relationship accountability: Build close relationships with key client stakeholders and understand key client objectives.
• Proactively ask about current challenges and explore ways to elevate the partnership.
• Adapt to client characteristics and preferred working styles.
• Grasp the strategy and messaging behind each asset to ensure alignment.
• Identify delivery risks early and implement corrective measures to minimize impact.
• Build TA and product knowledge to enhance client engagement.
• Where appropriate, present new CACTUS initiatives to key stakeholders.
• Lead and support strategic, complex projects across TAs with strong storytelling and visual conceptualization.
• Encourage client feedback through quality surveys to drive continuous improvement.

Workflows

• Ensure smooth workflow for all identified strategic/complex projects and a seamless client experience across all projects.
• Act as the final gatekeeper, reviewing deliverables for alignment with client objectives, scope, expectations, and format.
• Conduct kick-off calls for every project and share a confirmed scope of work post-call.
• Lead all client calls, draft and share MoMs within 24 hours.
• Monitor timelines and send reminders to ensure adherence to client schedules.
• Maintain regular communication with third parties impacting deliverables (e.g., congress secretariats).
• Drive project closure to enhance productivity for both client and CACTUS.
• Conduct debriefs for every project to capture learnings.
• Prepare scopes of work for business activities.

Project status and governance

• Set up and lead project status meetings with accurate reporting, ensuring alignment with client objectives.
• Support governance reporting activities with the Account Director, including monthly and quarterly reviews featuring KPIs and case studies.
• Assist in identifying and resolving issues to maintain smooth project delivery.

Organic Growth

• Identify opportunities for business growth and flag to Account Director.
• Support the Account Director on business forecasting.

Qualifications And Prerequisites

• Education: Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry.
• Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies ideally with a focus on medical affairs, publications, or medical education, but not the commercial space.
• Business skills: Strong client relationship building skills. Excellent business communication ability, experience in leading small accounts and execution of global programs.
• Technology skills: Microsoft Office suite (e.g., Microsoft Project), Adobe, basic AI knowledge.
• Business Acumen: Demonstrates deep expertise in medical communications, understands client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients.
• Client Focus: Dedicated to meeting the expectations and requirements of the client, developing and maintaining strong relationships, building a solid foundation of trust and respect.
• Interpersonal Skills: Demonstrates strong interpersonal skills by building rapport across diverse personalities, empowering others through inclusive collaboration, presenting facts objectively, owning mistakes, and solving problems with excellence.
• Travel: This role includes occasional travel to the client site in London, potentially once a month.

Benefits of this Role

• Annual leaves and public holidays.
• Statutory leaves including SSP, maternity and paternity leaves.
• Comprehensive health coverage including eye tests.
• Holistic wellness support with access to fitness club and sportive activities.
• Financial security through life assurance and income protection.
• Retirement savings plan with employer contributions.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates:

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

At Cactus Life Sciences, we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange - leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.