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- Tasks: Lead the design of impactful services across digital, physical, and human channels.
- Company: Join a dynamic team focused on transforming user experiences in various sectors.
- Benefits: Flexible office days, mentorship opportunities, and a collaborative work environment.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Make a real difference by redesigning services that impact millions.
- Qualifications: Significant experience in service design and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Who are we: Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.
Overview: We’re on a mission to help organisations deliver services that truly work - for their users, for their staff, and for the systems they operate in. To do this, we’re looking for a Service Designer who can bring clarity to complexity and design services that make a difference. This isn’t a designer role in disguise. We’re not just designing screens - we’re redesigning how entire services work. We’re looking for a principal / senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data and beyond that holds it all together.
The Role: As a Service Designer, you’ll play a critical role in shaping how we approach service transformation – combining design craft with strategic thinking and a deep understanding of how real organisations work. You will be:
- Leading the creation of, reimagination and optimisation of services that work across digital, physical and human channels
- Architecting end-to-end service experiences, including service operating models, policy, process, people, tech and much more
- Working side-by-side with clients to understand their challenges and co-create practical, impactful solutions
- Helping teams move from insight to action - taking research, data and organisational goals and turning them into clear service direction
- Facilitating workshops, leading conversations, creating business cases and building trusted relationships with stakeholders from the front line to the boardroom
- Supporting and mentoring other designers, and contributing to our growing service and business design practice
- Helping us think ahead - identifying opportunities to evolve our offer, exploring new methods and areas of work, deepening our impact with our clients, and helping our teams to grow our business
The role will be office based 2 or 3 days per week at our London office based in West Kensington.
The Fit: To be successful in this role, you have significant experience in service design and can show how your work has shaped services. You will think in systems, not just journeys, and understand the messy realities of service delivery. In addition you:
- Can connect user needs with business, policy and operational goals
- Are confident navigating ambiguity, legacy systems, organisational silos, conflicting priorities and all those other elements that make service design interesting, challenging and impactful
- Can communicate clearly and persuasively with non-designers - especially senior leaders and technical teams
- Are commercially strong and able to recognise and account for all aspects of a service from procurement to return-on-investment
- Are excited by a role that’s part strategist, part maker, part coach and all the while a full-time change maker
Please note that you have the right to work in the UK and be eligible for clearance.
Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will:
- Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).
- Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.
Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.
Digital Experience - Service Designer in London employer: CACI
Contact Detail:
CACI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience - Service Designer in London
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Digital Experience - Service Designer in London
Some tips for your application 🫡
Show Your Service Design Skills: When you're writing your application, make sure to highlight your experience in service design. We want to see how you've tackled complex problems and shaped services in the past. Use specific examples that demonstrate your ability to connect user needs with business goals.
Be Clear and Persuasive: Remember, you’ll be communicating with a range of people, including non-designers and senior leaders. So, keep your language clear and persuasive. We love it when applicants can explain their ideas simply and effectively, so don’t hold back on showcasing your communication skills!
Embrace the Challenge: Service design can be messy and full of ambiguity, and that's what makes it exciting! In your application, share how you've navigated challenges in the past. Show us that you’re not afraid to tackle conflicting priorities or legacy systems head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CACI
✨Understand the Bigger Picture
As a Service Designer, it's crucial to demonstrate your ability to see beyond just the digital interface. Prepare examples of how you've tackled complex service design challenges that involved multiple channels and stakeholders. Show them you can connect user needs with business goals.
✨Communicate Clearly and Confidently
You’ll need to engage with non-designers, including senior leaders. Practice explaining your design decisions in simple terms, focusing on the impact of your work. Use storytelling techniques to make your experiences relatable and memorable.
✨Showcase Your Strategic Thinking
Be ready to discuss how you've led service transformations in the past. Highlight your experience in architecting end-to-end service experiences and how you’ve navigated ambiguity and conflicting priorities. Bring along case studies that illustrate your strategic approach.
✨Prepare for Collaborative Scenarios
Since you'll be working closely with clients and teams, think about how you can facilitate workshops and lead conversations effectively. Prepare to share your methods for co-creating solutions and building trusted relationships, as this will be key in your role.