At a Glance
- Tasks: Lead the design of impactful services across digital, physical, and human channels.
- Company: Join a dynamic team focused on transforming user experiences in various sectors.
- Benefits: Flexible office days, mentorship opportunities, and a collaborative work environment.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Make a real difference by redesigning services that impact millions.
- Qualifications: Significant experience in service design and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Who are we: Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.
Overview: We’re on a mission to help organisations deliver services that truly work - for their users, for their staff, and for the systems they operate in. To do this, we’re looking for a Service Designer who can bring clarity to complexity and design services that make a difference. This isn’t a designer role in disguise. We’re not just designing screens - we’re redesigning how entire services work. We’re looking for a principal / senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data and beyond that holds it all together.
The Role: As a Service Designer, you’ll play a critical role in shaping how we approach service transformation – combining design craft with strategic thinking and a deep understanding of how real organisations work. You will be:
- Leading the creation of, reimagination and optimisation of services that work across digital, physical and human channels
- Architecting end-to-end service experiences, including service operating models, policy, process, people, tech and much more
- Working side-by-side with clients to understand their challenges and co-create practical, impactful solutions
- Helping teams move from insight to action - taking research, data and organisational goals and turning them into clear service direction
- Facilitating workshops, leading conversations, creating business cases and building trusted relationships with stakeholders from the front line to the boardroom
- Supporting and mentoring other designers, and contributing to our growing service and business design practice
- Helping us think ahead - identifying opportunities to evolve our offer, exploring new methods and areas of work, deepening our impact with our clients, and helping our teams to grow our business
The role will be office based 2 or 3 days per week at our London office based in West Kensington.
The Fit: To be successful in this role, you have significant experience in service design and can show how your work has shaped services. You will think in systems, not just journeys, and understand the messy realities of service delivery. In addition you:
- Can connect user needs with business, policy and operational goals
- Are confident navigating ambiguity, legacy systems, organisational silos, conflicting priorities and all those other elements that make service design interesting, challenging and impactful
- Can communicate clearly and persuasively with non-designers - especially senior leaders and technical teams
- Are commercially strong and able to recognise and account for all aspects of a service from procurement to return-on-investment
- Are excited by a role that’s part strategist, part maker, part coach and all the while a full-time change maker
Please note that you have the right to work in the UK and be eligible for clearance.
Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will:
- Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).
- Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.
Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.
Digital Experience - Service Designer in London employer: CACI
At CACI Information Intelligence Group, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous professional development opportunities, particularly in cutting-edge technologies like Snowflake and Databricks, ensuring our team remains at the forefront of the data architecture field. With a strong focus on public sector projects, our inclusive work culture encourages creativity and teamwork, making it a rewarding place for passionate professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Experience - Service Designer in London
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We think you need these skills to ace Digital Experience - Service Designer in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at CACI, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of CACI and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at CACI
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that CACI might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at CACI.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
