At a Glance
- Tasks: Manage client accounts and deliver innovative solutions across various sectors.
- Company: Join a forward-thinking tech company that values diversity and inclusion.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
- Why this job: Make a real impact by solving business challenges with technology and innovation.
- Qualifications: Passion for tech, strong communication skills, and a proactive mindset.
The predicted salary is between 51750 - 63250 £ per year.
As part of the Client services team, you will work on a portfolio of key clients across sectors including Financial, Retail, Leisure and Public Service, to deliver against commercial, strategic, and client satisfaction targets.
The role involves:
- Building, managing and developing client relationships and understanding their marketing strategies
- Development of account plans and solutions to your clients’ strategies
- Growing the breadth and depth of services provided to your clients
- Overseeing the delivery of projects (from simple data delivery, CRM, website hosting and support and, Digital Marketing, to complex technology, analytical or strategy projects)
- Leading client facing meetings and drafting commercial documents and proposals (supported as necessary by your Account Director)
You will be working to understand clients’ business needs and work collaboratively across internal teams to deliver best in class solutions. A CACI Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills and a detailed knowledge of the full range of CACI’s capabilities.
Responsibilities:
- Day-to-day support and management of 5-6 client accounts.
- Understand your client’s business, objectives and performance and, build industry awareness and knowledge.
- Provide front line support and act as the primary CACI point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
- Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
- Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
- Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
- Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
- Build and manage client relationships at all levels based on trust and respect.
- Be responsible for your account commercials and profitability.
Skills and experience:
- Genuine passion for technology and innovation and experience of working within a digital/technology company
- Strong understanding of UX, digital transformation, technology and how it can be used to solve business’ challenges
- Excellent interpersonal skills to maintain good relationships with the team and clients, and the ability to solve problems or resolve conflicts calmly and professionally should they arise
- Proactive individual who has a solution-focused mindset.
- Detail oriented and results driven with a good commercial mindset
- Strong organisation and facilitation skills and passionate about delivering quality work for your clients.
- Excellent written and verbal communication skills including negotiation skills.
- Structured and clear thinker: ability to prioritise a demanding workload.
- Commercial management including revenue forecasting experience ideal.
- The ability to absorb information and learn quickly.
- You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery.
Equal Opportunities:
CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.
As a Disability Confident employer, we will:
- Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further)
- Offer people with health conditions and disabilities, meeting the minimum criteria for a role an interview.
Our people are unique and we encourage and support them to be confident in contributing to our inclusion journey.
Client & Project Governance - Account Manager in London employer: CACI
At CACI UK, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters personal and professional growth. As an Account Manager in our Critical National Infrastructure team, you'll benefit from a market-leading package, flexible working arrangements, and dedicated career coaching, all while contributing to meaningful projects that impact national security and public services. Our commitment to employee wellbeing and social engagement ensures that you will thrive both personally and professionally in our vibrant Bristol and Plymouth offices.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Project Governance - Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CACI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CACI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client & Project Governance - Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CACI:Your cover letter is your chance to shine! Tell us why you want to work at CACI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CACI!
How to prepare for a job interview at CACI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
