Insights Manager

The role is within CACI’s Retail Finance Benchmarking group, which maintains a number of member-subscribed, data pooling services for a large proportion of the UK’s banks, building societies and fintech retail finance providers, covering the UK mortgages, savings, current accounts and personal loans sectors. Each service member provides data on a regular, periodic basis. CACI processes and aggregates this data and publishes the output for each member to a secure portal. The core outputs comprise a series of interactive dashboard views of the member’s performance, versus a pooled, anonymised rest of market.

The services enable members to:

• form an objective view of their performance
• take more informed decisions around product, channel, acquisition, and retention
• ascertain market reactions to those decisions
• identify shifts in market sentiment

In addition to maintaining the content available on our self-serve portal, our team drives highly regarded value add insights to our members, delivered through the design and generation of ad-hoc outputs, presentations, workshops, and sales support. Each of our core service areas are supported by an annual event, either an in-person conference or webinar, where we present insights and market trends gleaned from our data to our membership.

This is a standout opportunity to lead the insight function within CACI’s highly regarded Retail Finance Benchmarking group and to become our authoritative voice on market intelligence. As a senior figure in the team, your work will be central to helping CACI both retain and grow our customer base through high quality, influential insight.

In this role, you will apply your deep knowledge of the retail finance market to transform CACI’s rich data assets into actionable, commercially valuable insights that give our members a competitive edge. You’ll take ownership of defining, crafting and delivering our insight content - supported by our Tableau experts - while ensuring every output demonstrates clarity, rigour and a strong narrative.

As the face of our insight capability, you’ll play a prominent client facing role: shaping the story behind our data, presenting to member organisations at industry conferences and webinars, and supporting Relationship Managers during quarterly business reviews, customer workshops and tailored presentations. You will proactively identify relevant trends from both CACI datasets and open source market intelligence, ensuring our clients always receive timely, thought provoking perspectives. In addition, you will brief the wider team on emerging market trends and developments, keeping colleagues informed and equipped with the latest insight to support their own work and client conversations.

This is a dynamic and highly visible position, offering significant scope to elevate your professional profile within the retail finance industry. You’ll work with an unusually rich dataset, engage with a wide network of financial services brands, and have the autonomy to set the direction of our insight agenda. The role reports to the Director of the Retail Finance Benchmarking group.

Who you are:

• You have strong knowledge of the products and/or consumer behaviour in the Retail Finance market, ideally with experience in one or more of: Mortgages, Savings, Current Accounts, or Personal Loans.
• You bring proven experience in developing insights and communicating them clearly and confidently to clients.
• You’re an engaging and confident presenter who can bring complex concepts to life through compelling storytelling, whether in person or online.
• You’re familiar with relevant public datasets - such as Bank of England statistics, HPI - and can contextualise them within broader market trends.
• You’re commercially and economically aware, with a solid grasp of the consumer and market forces shaping retail finance.
• You’re a critical thinker with strong analytical skills, able to interrogate large datasets through visual analysis and draw out meaning, narrative and thought leadership.
• You write with precision and clarity - capable of producing high quality commentary that resonates with both technical and non-technical audiences.
• You have excellent attention to detail and a commitment to high standards, ensuring accuracy, consistency and strong brand representation in every output.
• You understand best practice data communication techniques and can adapt your style for different audiences and formats.
• You build strong, collaborative relationships with colleagues at all levels and thrive in a team environment.
• You’re disciplined in following well defined processes and comfortable working across multiple concurrent workstreams.
• You have a strong command of Microsoft Office - particularly PowerPoint - and can develop polished, impactful presentations.
• You are proactive, creative, and confident in taking ownership of a key strategic area.
• While not essential, experience with BI tools (such as Tableau) will help you stand out from the crowd.

What we can offer you:

We don’t settle for people that can just do the job, we look for people that are constantly trying to push the boundaries and improve what we do. This is what makes CACI a great team to be a part of. Innovation is hugely important to us, and we guarantee everybody in the business gets to spend 5% of their time innovating and training. If you are an innovative thinker and like to challenge the norm, coming up with new ways of doing things, then you will be surrounded by likeminded people at CACI.

The Retail Finance Benchmarking group’s goal is to be the primary source of market insight in our field, providing top quality insights and using cutting edge innovative analytical techniques for the UK’s biggest financial services brands. As a key member of our team, you will play a highly influential role in driving us to achieve this goal.

Progression:

We understand that your career progression is important to you. At CACI people get promoted on merit when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. Everyone’s career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn’t mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path.

Development:

Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. A bespoke training plan will be created for you when you join.

Flexibility:

The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. While our office is open and available all week, the position involves being in the office with the team for 50% of the time, typically 2-3 days per week on collectively agreed days and working from home outside of these times.