NS Government - Engineer I

CACI House, Kensington Village, London, City of, United Kingdom Req #1035

13 March 2025

At CACI we do amazing things with data and technology. We are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK’s largest Enterprise and Data Centre environments.

As part of the wider CACI Team you will be joining 1,500 people working in over 50 markets globally.

The role is to be part of a team to deploy a new Windows 11 OS to end user device estates across the UK over a 10-12 month period.

The End User device will encompass:

• Desktop and Hybrid/Laptop devices
• Virtual Desktops and associated applications

The Windows 11 Build and Deployment Engineer will be part of a programme to enable Thales UK to smoothly transition from Windows 10 to Windows 11. Working within the End User Support Team, they will use a mixture of In-place upgrades and Bare Metal builds to accomplish this deployment.

The post holder will be required to provide effective end-user telephone, email, on-site, and self-service support for specifically Windows 11 and Microsoft 365 Apps, off-the-shelf & bespoke applications, remote connectivity/VPN platforms and local/network printer support.

There will also be a need to travel around the UK to 6 key business sites in Crawley, Belfast, Cheadle, Glasgow, Reading and Templecombe to support demand as deployment progresses through 2025.

Main duties of the job

• Perform machine builds and hardware/software installation for deployment of EUC devices and associated peripherals.
• Work closely with end users to migrate their profile data and key settings from old to new, providing support to the Windows 11 programme team with device deployment for new starters, break/fix and existing users.
• Troubleshoot and resolve issues reported to the Service Desk relating to the Windows 11 Deployment.
• Assist local and regional site teams across the UK with deployments to all business areas, working closely with the EndPoint packaging team to assist in discovery, testing and deployment of applications that have issues.
• Maintain and oversee installation, configuration, maintenance and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA’s.

Skills and Abilities

Technical

• Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps.
• Use of an enterprise image management/packaging tool such as SCCM or similar.
• Windows 10/11 Active Directory administrative tasks, printer/print server management, mailbox & user account creation etc.
• Experience of deploying/supporting a Windows deployment to an install base of over 5000 devices.
• Use of incident management/helpdesk tools (i.e. SNOW) to log and update calls related to deployment.

Non-Technical

• Must be a self-starter and adaptable/flexible with the ability to cope with surges in demand or last minute changes in deployment.
• Must be able to prioritise own work effectively and be able to work closely with others in the deployment team.
• Strong interpersonal skills in relation to end users and other infrastructure and application support teams.
• Ability to interpret and explain complex IT issues and communicate these in a clear way to staff at all levels of the organisation.

What we can offer you

• We don’t settle for people that can just do the job; we look for people that are constantly trying to push the boundaries and improve what we do.
• Innovation is hugely important to us; we aim to ensure that everybody in the business gets to spend 5% of their time innovating and training.
• Our goal is to become a key partner in IT and Network Services space, providing top quality solutions and experts, using cutting edge technology and techniques.

Progression

We understand that your career progression is important to you. At CACI, people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress.

Everyone’s career path is different. We welcome people exploring different areas and trying out new skillsets.

Flexibility

The key to our success is our teamwork and collaboration. This is why we embrace hybrid working, aiming to be on the client site 3 times a week.

Development

Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses.

Benefits

• Pension contributions up to 5% (matched by employee and employer)
• Life Insurance
• Private Health Insurance from 2nd anniversary
• Sickness & Disability income protection from 3rd anniversary

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