At a Glance
- Tasks: Lead the design and optimisation of impactful services across digital, physical, and human channels.
- Company: Join a dynamic team focused on transforming user experiences in various sectors.
- Benefits: Flexible office days, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by redesigning services that impact millions of users.
- Qualifications: Experience in service design with a strategic mindset and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.
We’re on a mission to help organisations deliver services that truly work - for their users, for their staff, and for the systems they operate in. To do this, we’re looking for a Service Designer who can bring clarity to complexity and design services that make a difference. This isn’t a designer role in disguise. We’re not just designing screens – we’re redesigning how entire services work. We’re looking for a principal / senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data and beyond that holds it all together.
As a Service Designer, you’ll play a critical role in shaping how we approach service transformation – combining design craft with strategic thinking and a deep understanding of how real organisations work.
You Will Be:
- Leading the creation of, reimagination and optimisation of services that work across digital, physical and human channels.
- Architecting end‑to‑end service experiences, including service operating models, policy, process, people, tech and much more.
- Working side‑by‑side with clients to understand their challenges and co‑create practical, impactful solutions.
- Helping teams move from insight to action – taking research, data and organisational goals and turning them into clear service direction.
- Facilitating workshops, leading conversations, creating business cases and building trusted relationships with stakeholders from the front line to the boardroom.
- Supporting and mentoring other designers, and contributing to our growing service and business design practice.
- Helping us think ahead – identifying opportunities to evolve our offer, exploring new methods and areas of work, deepening our impact with our clients, and helping our teams to grow our business.
The role will be office based 2 or 3 days per week at our London office based in West Kensington.
The Fit:
To be successful in this role, you have significant experience in service design and can show how your work has shaped services. You will think in systems, not just journeys, and understand the messy realities of service delivery. In addition you:
- Can connect user needs with business, policy and operational goals.
- Are confident navigating ambiguity, legacy systems, organisational silos, conflicting priorities and all those other elements that make service design interesting, challenging and impactful.
- Can communicate clearly and persuasively with non-designers – especially senior leaders and technical teams.
- Are commercially strong and able to recognise and account for all aspects of a service from procurement to return on investment.
- Are excited by a role that’s part strategist, part maker, part coach and all the while a full‑time change maker.
Please note that you have the right to work in the UK and be eligible for clearance.
Equal Opportunities:
CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.
As a Disability Confident employer, we will:
- Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).
- Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.
Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.
Digital Experience - Service Designer employer: CACI Digital Experience (formerly Cyber-Duck)
At CACI UK, we pride ourselves on being an exceptional employer, offering a flexible work environment that allows you to choose between our five UK offices or remote work. Our commitment to employee growth is evident through our dedicated learning and development budget, alongside a vibrant social culture that fosters collaboration and inclusivity. Join us as a Data Engineer and be part of a dynamic team that values your contributions while providing opportunities for meaningful career advancement in the public sector.
Contact Details:
CACI Digital Experience (formerly Cyber-Duck) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Experience - Service Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at CACI Digital Experience (formerly Cyber-Duck) for a Digital Experience - Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like CACI Digital Experience (formerly Cyber-Duck) before they go live!
We think you need these skills to ace Digital Experience - Service Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Digital Experience - Service Designer at CACI Digital Experience (formerly Cyber-Duck), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work CACI Digital Experience (formerly Cyber-Duck) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to CACI Digital Experience (formerly Cyber-Duck). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at CACI Digital Experience (formerly Cyber-Duck).
How to prepare for a job interview at CACI Digital Experience (formerly Cyber-Duck)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with CACI Digital Experience (formerly Cyber-Duck), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. CACI Digital Experience (formerly Cyber-Duck) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at CACI Digital Experience (formerly Cyber-Duck)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what CACI Digital Experience (formerly Cyber-Duck) is looking for.
