At a Glance
- Tasks: Enhance in-field repair quality through data analysis and collaboration with various teams.
- Company: Join Lime, a global leader in micromobility, on a mission for carbon-free transportation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a diverse team that values different perspectives and experiences.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of urban transport.
- Qualifications: 3+ years in business analytics, strong SQL skills, and a passion for data-driven solutions.
The predicted salary is between 50000 - 65000 £ per year.
Location: London, United Kingdom; Berlin, Germany; Paris, France
Employment Type: Full time
Location Type: Hybrid
Department: Operations
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you'll be at the forefront of improving in-field repair quality performance - developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities.
You’ll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You’ll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime’s in-field repair quality across all of our operations as we continue to scale.
The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You’re equally comfortable partnering with local operations teams and product or engineering stakeholders – and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you. This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel (~10%) to Lime warehouses or other locations for team meetings.
What You’ll Do:
- Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI – and build tooling to surface these insights in real time across operations.
- Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams – with robust logic, clearly defined assumptions, and intuitive interfaces.
- Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels.
- Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against.
- Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures.
- Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution.
- Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support.
About You:
- Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
- Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience.
- 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders.
- Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team.
- Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don’t exist.
- Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions.
- Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.
Preferred Experience:
- Python, Google Apps Script, or other automation/scripting capabilities are a strong plus.
- Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar).
- Experience working closely with Product or Engineering teams on tooling/product improvements.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Senior Analyst, In-Field Repair Quality employer: Cacheflow
Lime is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving micromobility sector. With a strong commitment to employee growth, Lime provides opportunities for professional development and encourages a data-driven mindset, making it an ideal place for those passionate about using analytics to drive meaningful change. Located in vibrant cities like London, Berlin, and Paris, employees enjoy a hybrid work environment that promotes flexibility while being part of a mission-driven team dedicated to creating sustainable transportation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, In-Field Repair Quality
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Lime. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Lime's mission and values. Show us how your skills align with our goals in micromobility and data analytics.
✨Tip Number 3
Practice your storytelling skills. When discussing your past experiences, frame them in a way that highlights your analytical prowess and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Analyst, In-Field Repair Quality
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data analytics and operations. We want to see how your skills align with the role of Senior Analyst, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills:Since this role is all about data, be sure to include specific examples of your proficiency in SQL, Tableau, or any other data visualisation tools. We love seeing how you’ve used data to drive decisions and improve processes in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key strengths without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Cacheflow
✨Know Your Metrics
Before the interview, brush up on key metrics related to in-field repair quality. Understand how to define and maintain these metrics, as well as their importance in driving operational decisions. Being able to discuss specific examples of how you've used data to improve performance will impress your interviewers.
✨Showcase Your Technical Skills
Be prepared to demonstrate your proficiency in SQL, Tableau, and spreadsheet modelling. Bring examples of dashboards or reports you've created in the past. This will not only show your technical capabilities but also your ability to turn complex data into actionable insights.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to bridge the gap between local operations and product teams, so being able to explain technical concepts in simple terms is crucial. Prepare to discuss how you’ve successfully collaborated with cross-functional teams in previous roles.
✨Emphasise Continuous Improvement
Highlight your curiosity and proactive approach to identifying trends and root causes in data. Share examples of how you've contributed to a culture of data-driven decision-making in your past roles. This will resonate well with Lime's focus on continuous improvement and analytical excellence.
