Sales Development Representative

Welcome to the Agentic Commerce Era. At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. We connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.

If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. We're looking for a Sales Development Representative who's built a real pipeline and wants to keep leveling up. This role targets Mid to Enterprise Market prospects across defined target accounts, requiring a sharper approach to account research, stakeholder mapping, and multi-channel outreach. You’ll be the first voice prospects hear from our team, which means earning the right to a conversation, qualifying with rigor, and consistently creating opportunities that our Account Directors can run with. This is a hybrid role based in London, UK, requiring 3 days a week in office, and you must be commutable to London.

What You’ll Do:

• Own outbound prospecting across a defined territory - researching accounts, identifying the right contacts, and executing multi-channel outreach (phone, email, LinkedIn).
• Book and hand off meetings for AEs & ADs - with clear context, confirmed fit, and a warm transition.
• Maintain a high-quality, up-to-date CRM with next steps, notes, and accurate pipeline data.
• Contribute to sequence and messaging improvement by sharing what’s working and flagging what isn’t.
• Hit and exceed monthly targets for meetings booked, opportunities created, and pipeline sourced.
• Work alongside AEs/ADs and their targeted account list, collaborating on specific vertical outreach strategies.
• Network with partners to develop joint campaigns - owning the outreach, follow-up, and meeting creation that comes from those relationships.
• Attend events and trade shows with a full-cycle approach - executing pre-event meeting bookings and structured post-event follow-ups to convert attendance into pipeline.

This is an EMEA wide role, therefore an additional language will be required - Business level German, French, Spanish or Italian preferred.

Who You Are:

• At least 6 months of SDR or outbound sales experience with a consistent track record of hitting pipeline targets.
• Previous SDR experience working alongside and collaborating with an AE or AD preferred.
• A structured approach to prospecting - you use research, prioritise accounts thoughtfully, and follow up with intent.
• Strong communication skills: clear, confident, and concise - whether on the phone, in an email, or on a voicemail.
• Resilience and emotional consistency - you bounce back quickly and don’t let a rough morning derail your afternoon.
• Genuine coachability - you seek feedback, apply it quickly, and see every conversation as a chance to improve.
• Healthy competitiveness - you want to win and help the team win, without the ego.
• Process discipline - you follow up when you say you will, maintain your CRM without being asked, and respect systems.
• Ambition to grow - you’re building toward AE or a broader sales career and you treat this role as the foundation.
• Salesforce and Outreach - our primary CRM and sales engagement platform preferred.
• AI prospecting and productivity tools such as Actively AI, ChatGPT, and Claude preferred.
• Intent and tech-stack intelligence tools such as 6sense preferred.
• G Suite (Gmail, Docs, Sheets, Calendar) preferred.
• Familiarity with SaaS and/or ecommerce - able to speak credibly about common business challenges in these spaces preferred.

Inclusion and Belonging:

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.