At a Glance
- Tasks: Enhance in-field repair quality through data analysis and collaboration with various teams.
- Company: Join Lime, a global leader in micromobility, on a mission for sustainable transport.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in the future of transportation while working with cutting-edge technology.
- Qualifications: 3+ years in business analytics, strong SQL and data visualisation skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: London, United Kingdom; Berlin, Germany; Paris, France
Employment Type: Full time
Location Type: Hybrid
Department: Operations
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you'll be at the forefront of improving in-field repair quality performance - developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities.
You’ll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You’ll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime’s in-field repair quality across all of our operations as we continue to scale.
The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You’re equally comfortable partnering with local operations teams and product or engineering stakeholders – and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we’d love to hear from you.
This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel (~10%) to Lime warehouses or other locations for team meetings.
What You’ll Do:
- Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI – and build tooling to surface these insights in real time across operations.
- Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams – with robust logic, clearly defined assumptions, and intuitive interfaces.
- Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels.
- Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against.
- Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures.
- Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution.
- Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support.
About You:
- Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
- Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience.
- 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders.
- Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team.
- Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don’t exist.
- Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions.
- Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.
Preferred Experience:
- Python, Google Apps Script, or other automation/scripting capabilities are a strong plus.
- Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar).
- Experience working closely with Product or Engineering teams on tooling/product improvements.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Senior Analyst, In-Field Repair Quality in London employer: Cacheflow
Lime is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving micromobility sector. With a strong commitment to employee growth, Lime provides opportunities for professional development and encourages a culture of data-driven decision-making, all while promoting sustainability in vibrant cities like London, Berlin, and Paris. Join us to be part of a mission-driven team that values diverse perspectives and empowers you to make a meaningful impact on the future of transportation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, In-Field Repair Quality in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lime on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Lime's mission and values. Show us how your skills in data analytics can directly contribute to improving in-field repair quality. Tailor your examples to highlight your analytical prowess!
✨Tip Number 3
Practice your storytelling! When discussing your past experiences, frame them in a way that showcases your problem-solving skills and how you've turned complex data into actionable insights. We love a good story!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you're genuinely interested in joining the team!
We think you need these skills to ace Senior Analyst, In-Field Repair Quality in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Analyst role. Highlight your data analytics expertise and any relevant projects you've worked on that showcase your ability to improve operational processes.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about micromobility and how your background makes you a great fit for Lime. Be specific about how you can contribute to improving in-field repair quality and driving data-driven decisions.
Showcase Your Analytical Skills:In your application, don’t shy away from demonstrating your analytical prowess. Mention any tools like SQL or Tableau that you’ve used to build dashboards or reports, and share examples of how your insights have led to tangible improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lime and our mission!
How to prepare for a job interview at Cacheflow
✨Know Your Data Inside Out
As a Senior Analyst, you'll be expected to have a strong grasp of data analytics. Brush up on your SQL skills and be ready to discuss how you've used data visualisation tools like Tableau in past projects. Prepare examples that showcase your ability to turn complex data into actionable insights.
✨Understand Lime's Mission
Familiarise yourself with Lime's mission to create a carbon-free future through micromobility. Be prepared to discuss how your role as a Senior Analyst can contribute to this vision, especially in improving in-field repair quality. Showing genuine interest in the company's goals will set you apart.
✨Prepare for Collaboration Questions
This role involves working closely with various teams, so expect questions about collaboration. Think of specific instances where you've successfully partnered with local operations or product teams. Highlight your communication skills and how you bridge gaps between technical and operational needs.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled performance gaps or inefficiencies in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical mindset and ability to propose both tactical and strategic solutions.
