Enterprise Feed Manager I

Welcome to the Agentic Commerce Era. At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.

The Enterprise Feed Manager at Commerce is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value. The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration.

What You'll Do

• Manage a book of business of 10+ clients, 150+ monthly hours, or the equivalent of $40K–$50K MRR.
• Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor.
• Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders.
• Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long‑term partnerships.
• Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities.
• Set and manage client expectations, troubleshoot issues, and elevate concerns as needed to maintain high levels of satisfaction.
• Track and document client technical feed requirements, account details, and project milestones.
• Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership.
• Oversee multi‑client communications, delegating operational and technical tasks to support.
• Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform.
• Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok.
• Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery.
• Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges.
• Maintain thorough documentation of account processes, optimization strategies, platform‑specific nuances and client growth plans.

Who You Are

• Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations.
• 3+ years in a client‑facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management.
• At least 3 years of experience in digital marketing and/or e‑commerce performance, with proven results in driving campaign or channel success.
• 3+ years of project management experience, with the ability to manage multiple workstreams and cross‑functional collaboration.
• Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical.
• Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines.
• Highly organized and detail‑oriented, with a strong customer‑centric mindset.
• Bachelor’s degree in Business, Computer Science, or Marketing preferred or equivalent work experience.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.