At a Glance
- Tasks: Plan and optimise resources in a dynamic contact centre environment.
- Company: Join Cabot Financial, an award-winning company focused on ethical practices.
- Benefits: Enjoy perks like yoga classes, massages, and fun food initiatives.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact by improving efficiency and supporting team success.
- Qualifications: Experience in contact centres and strong Excel skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Have you worked in a contact centre previously and are competent using Excel? Have you got proven organisational & prioritisation skills? Are you looking for a new opportunity whereby you can learn and develop? If you’ve answered yes, then you could be the right person to join the Operations strategy team as a Dialler and Resource Planner in our Kings Hill office, ME19 4UA.
What you can expect as a Dialler & Resource Planner:
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our everyday-to-day role to feel our best. We’ve had the opportunity to do ‘PawTherapy’, Yoga classes, Monthly massages, food initiatives such as weekly fresh pastries, Pizza Vans, Ice creams, brunches and a whole load of other fun events!
In addition to this, you’ll receive:
- Full time (37.5 hours per week)
- Permanent Contract
- Work from our Kings Hill office
As part of the Dialler and Resource Planning Team, you will take on a varied role that includes planning the day for several sites and keeping track of key data. You’ll help reduce risk by using the tools and processes available, while also looking for ways to make our work more efficient. You will forecast incoming workload, plan staffing levels, build schedules, approve annual leave, and monitor real-time performance to help the operation run smoothly. Overall, you will help ensure we have the right people, with the right skills, in the right place, at the right time.
Key responsibilities include:
- Report any system issues to the right teams and external partners.
- Help plan ahead by forecasting workload and communicating clearly with others.
- Review performance and customer data to spot trends or issues.
- Share regular updates to keep stakeholders informed about plans and progress.
- Respond quickly to underperformance and suggest changes to improve results.
- Support basic testing of Dialler and Planning systems.
- Take part in project work and ad-hoc tasks when needed.
- Create accurate workload forecasts using trends and business insights.
- Work with the Operations Analytics Team to access the data needed for daily tasks.
- Ensure all planned activity is included in the most up-to-date schedules.
- Flag when staffing levels can’t support a plan and work with leaders to find solutions.
- Build short-, medium- and long-term forecasts for workload or call volumes.
- Plan staffing needs to make sure we have the right number of people available.
- Use trend and seasonal data to improve forecast accuracy.
- Manage shift patterns, annual leave requests and skill-based allocations.
- Create schedules that balance service levels, productivity and team needs.
- Keep Workforce Management tools and schedules up to date.
- Work closely with operational leaders to prepare for upcoming changes.
Things we need from you:
Knowledge & Experience- Knowledge of Collections/Financial recovery desirable
- Excellent verbal and written communication skills
- Intermediate Excel Skills
- High level of computer literacy, with a focus on Presentation/PowerPoint skills
- Proven organisational and prioritisation skills
- Excellent problem solving skills - methodical and logical
- High level of attention to detail
- Ability to work with others to resolve issues
- Ability to build strong business relationships
- Determined and focused
- Enthusiastic and positive
- Ability to be flexible with working hours in line with business need
- Professionalism and diplomacy
- Positive ‘can do’ attitude
What happens next?
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!
Working for Cabot:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.
Realtime Analyst employer: Cabot Financial
At Cabot Financial, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Kings Hill office that prioritises employee well-being and development. With initiatives like yoga classes, monthly massages, and fun food events, we create an engaging environment where you can thrive. As part of our award-winning team, you'll have access to excellent career progression opportunities while contributing to our mission of restoring financial health for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Realtime Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cabot's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their awesome initiatives.
✨Tip Number 2
Practice your Excel skills! Since they’re looking for someone with intermediate Excel knowledge, brush up on your formulas and data analysis techniques. You could even bring a few examples of how you've used Excel in past roles to the interview.
✨Tip Number 3
Be ready to talk about your organisational skills! Think of specific examples where you’ve successfully managed workloads or improved processes. This will demonstrate that you can handle the varied role of a Dialler and Resource Planner.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Realtime Analyst
Some tips for your application 🫡
Show Off Your Excel Skills:Since you're applying for a Realtime Analyst role, make sure to highlight your Excel skills in your application. We love seeing how you can use Excel to analyse data and improve processes, so don’t hold back!
Be Organised and Clear:Your organisational and prioritisation skills are key for this role. When writing your application, structure it well and clearly outline your relevant experience. We want to see how you manage tasks and keep everything on track!
Share Your Problem-Solving Stories:We value problem-solving abilities, so include examples of how you've tackled challenges in previous roles. Tell us about a time you identified an issue and how you resolved it – we’re all ears!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Cabot Financial
✨Know Your Excel Basics
Since the role requires intermediate Excel skills, brush up on your Excel knowledge before the interview. Be prepared to discuss how you've used Excel in previous roles, especially in a contact centre environment. Familiarise yourself with functions like VLOOKUP, pivot tables, and data analysis tools.
✨Showcase Your Organisational Skills
The job demands strong organisational and prioritisation skills. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to explain your approach to planning and how you ensure efficiency in your work.
✨Understand the Company Culture
Cabot Financial values well-being and a positive work environment. Research their initiatives like 'PawTherapy' and yoga classes, and be prepared to discuss how you can contribute to this culture. Showing that you align with their values can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle underperformance. Prepare scenarios where you had to respond quickly to issues or suggest improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
