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- Tasks: Analyse data to improve contact centre performance and support management decisions.
- Company: Join Cabot Financial, an award-winning company focused on ethical customer treatment.
- Benefits: Enjoy a competitive salary, hybrid work, health insurance, and discounts at high-street shops.
- Why this job: Be part of a rapidly growing team that values creativity and problem-solving in a supportive culture.
- Qualifications: Experience with SQL, Power BI, and data analysis is essential; coding skills are a plus.
- Other info: Diversity and inclusion are key values; career progression opportunities available.
The predicted salary is between 26000 - 39000 ÂŁ per year.
Join to apply for the Operations Analyst role at Cabot Financial
Join to apply for the Operations Analyst role at Cabot Financial
This range is provided by Cabot Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Cabot Financial
Talent Acquisition Specialist @ Cabot Credit Management
Do you have SQL and Power BI experience? Do you enjoy working with data and numbers? Have you previously worked in an analytical or data-focused role? If you’ve answered yes, then you could be the right person to join the Operational Analytics team in our Kings Hill office, ME19 4UA!
What you can expect as an Operations Analyst:
- Salary of ÂŁ32,500 per annum
- Permanent
- Hybrid – 2 days in office required per week
Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.
As an Operations Analyst you will be focused on delivering analysis around our contact centres interaction rates and performance, digital outcomes and process effectiveness via both voice and non-voice channels. You’ll look to identify key trends and drivers for business performance and support the MI and Reporting Manager in making recommendations to Senior Management to develop and improve commercial and customer outcomes via data and analysis. To excel in this role, you’ll be inquisitive, creative & a great problem solver!
Key responsibilities include:
- Be a subject matter expert on data, operational analysis and agent behaviour. Identify and communicate improvements to data and business processes, by being a central point of contact for Data, MI and Speech enhancements across Operational Functions
- Ensure the accuracy and availability of key operational reporting within the suite of Power BI reports and Call Miner platform
- Development of reports and dashboards to monitor operational performance, regulatory obligations and process effectiveness. (PowerBI, SSIS)
- Data warehouse interrogation, extraction, collection, and manipulation using Python, SQL and Excel
- Produce regular and ad hoc analysis of operational performance, efficiency measures and KPIs
- Accountable for overseeing reporting schedules run and complete in a timely manner, communicating with business stakeholders and liaising with the Data Engineering teams if and when errors arise
- Ensure good coding practices are maintained within our data model and optimizing code where possible
- Employment of appropriate quality assurance techniques to ensure accuracy and validity of results
- Support our Speech Analytics function in BAU reporting activity and live call analytics, and support in the integration and usage of speech analytics data for reporting and analysis
- Provide peer review support to ensure the accuracy of analysis delivered by other members of the Operational Strategy group
- Clear project planning and management to ensure work is prioritised and agreed deadlines met
- Work with other teams and departments to ensure results are accurate, understanding is correct, and resulting actions are implemented correctly across the business
We are looking for someone with:
- Knowledge of coding languages such as Python/SQL/SAS
- Knowledge of data analysis & visualisation software e.g. Excel & PowerBi
- Well defined knowledge of data analysis models and data mining processes
- Strong attention to detail, employing own quality assurance techniques
- Ability to convey complex technical content in an easily digestible manner
Desirable Skills & Experience – Preferred but not essential
- Experience of constructing and presenting dashboards to senior management
What happens next?
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!
Working for Cabot:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.
Seniority level
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Seniority level
Associate
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Employment type
Full-time
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Job function
Analyst
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Operations Analyst employer: Cabot Financial
Contact Detail:
Cabot Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with SQL and Power BI, as these are crucial for the Operations Analyst role. Consider taking online courses or tutorials to sharpen your skills in these areas, which will help you stand out during the interview process.
✨Tip Number 2
Prepare to discuss your previous analytical experiences in detail. Think of specific examples where you've successfully used data to drive decisions or improve processes, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Network with current or former employees of Cabot Financial on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Stay updated on industry trends related to operational analytics and data analysis. Being knowledgeable about the latest tools and methodologies will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL, Power BI, and any analytical roles you've held. Use specific examples that demonstrate your skills in data analysis and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Analyst role at Cabot Financial. Mention how your background aligns with their needs, particularly your experience with data analysis and reporting.
Showcase Relevant Skills: Clearly outline your proficiency in coding languages like Python and SQL, as well as your experience with data visualisation tools. Provide examples of how you've used these skills to drive business improvements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Cabot Financial
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, Python, and Power BI during the interview. Be prepared to discuss specific projects where you used these tools to analyse data or create reports.
✨Demonstrate Problem-Solving Abilities
As an Operations Analyst, you'll need to be a great problem solver. Prepare examples of how you've identified issues in data processes and implemented solutions in previous roles.
✨Communicate Clearly
Since the role involves conveying complex technical content, practice explaining your past analyses in simple terms. This will show your ability to communicate effectively with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical thinking and decision-making skills. Think of scenarios where you had to make data-driven decisions and be ready to explain your thought process.
