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- Tasks: Plan and oversee Dialler campaigns while ensuring high performance in the Contact Centre.
- Company: Join Cabot Financial, an award-winning company focused on ethical practices and employee well-being.
- Benefits: Enjoy hybrid working, wellness initiatives, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and offers career progression.
- Qualifications: Basic knowledge of Dialler/SMS technology and strong Excel skills required.
- Other info: Diversity and inclusion are at the heart of our culture; everyone is welcome here.
The predicted salary is between 30000 - 42000 £ per year.
Have you worked in a contact centre previously and are competent using Excel? Have you got an understanding of Dialler/SMS Technology? Are you looking for a new opportunity whereby you can learn and develop? If you’ve answered yes, then you could be the right person to join the Operations strategy team as a Dialler and Resource Planner in our Kings Hill office, ME19 4UA.
What you can expect as a Dialler & Resource Planner:
- Full time (37.5 hours per week)
- Permanent Contract
- Work hybrid from our Kings Hill office
As our new Dialler and Resource Planner, your role will be highly versatile, ranging from planning the day for multiple sites through to data oversight. You will be responsible for maintaining a high-performance blended calling environment for the Contact Centre. You can expect to execute the Dialler campaigns in conjunction with the planning schedules, whilst monitoring commercial, customer and conduct metrics whilst maintaining communications with stakeholders. You will mitigate risk utilising the tools and functions available across the department, whilst proactively looking to offer up efficiency gains through validated concepts.
Key responsibilities include:
- Report issues/concerns with systems (internal and external) to the Operational Teams, IT and external vendors
- Ensure strategic goals are met through forecasting, collaborative planning and effective communication
- Management of the 1st line configuration items (skills, lines, lists and campaigns) of Dialler & resource planning products
- Analyse performance, conduct and customer data utilising live and historic data sets from key tool kits and the relevant web reports
- Utilising the report suite, proactively send out updates which keep stakeholders informed of our position and our schedule intentions
- Reactively respond to underperformance/noncompliance by communicating with the relevant stakeholders and offer up ideas on how to alter the Dialler Plan and drive efficiency gains
- Assist in 1st line system testing of Dialler & Resource Planning Products
- Manage the communication channels in conjunction with OFCOM and TCF standards
- Produce accurate demand forecasts using multiple drivers considering trends, outliers, expected and future business performance and strategy
- Work with Operations Analytics Team to ensure you have the necessary oversights to complete day to day activities
- Prepare the planning schedules to be conducted on Dialler and SMS for all sites
- Ensure required governance is in place to support all planned activity being accounted for within latest plans
- Highlight instances where the proposed delivery plan cannot be supported by resource availability, working with the Team Leader and Operations Managers to determine how best to resolve.
Things we need from you:
- Basic knowledge of Dialler/SMS technology
- Excellent verbal and written communication skills
- Intermediate Excel Skills
- High level of computer literacy, with a focus on Presentation/PowerPoint skills
- Proven organisational and prioritisation skills
- Excellent attention to detail and great problem-solving skills
- Work well as part of a team to resolve issues
- Ability to build strong business relationships
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!
Working for Cabot:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.
Realtime Analyst in Kings Hill employer: Cabot Financial
Contact Detail:
Cabot Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Realtime Analyst in Kings Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cabot Financial. Understand their values, mission, and recent initiatives. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to your experience with Dialler/SMS technology and Excel. Think about specific examples from your past roles that demonstrate your skills and problem-solving abilities.
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with stakeholders, be ready to discuss how you've effectively communicated in previous jobs. Use clear examples to illustrate your ability to build strong business relationships.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if Cabot is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Realtime Analyst in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and your Excel skills. We want to see how your background aligns with the Dialler/SMS technology knowledge we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Tell us why you’re excited about the opportunity to join our Operations strategy team and how you can contribute.
Show Off Your Communication Skills: Since excellent verbal and written communication is key, make sure your application is clear and concise. We love candidates who can express their ideas effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cabot Financial
✨Know Your Dialler Tech
Make sure you brush up on your knowledge of Dialler and SMS technology before the interview. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you improved efficiency or resolved issues.
✨Excel Skills on Display
Since intermediate Excel skills are a must, prepare to showcase your abilities. You might be asked to solve a problem or analyse data during the interview, so practice using functions like VLOOKUP, pivot tables, and charts to demonstrate your proficiency.
✨Communicate Clearly
Excellent verbal and written communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Consider preparing a few examples of how you've effectively communicated with stakeholders in the past, especially in high-pressure situations.
✨Show Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Think about times when you had to analyse performance data or respond to underperformance, and be prepared to share your thought process and the outcomes.
