Desktop Engineer

Are you a Desktop Engineer? Have you worked with technologies such as Windows OS, Citrix, Microsoft Active Directory, Office 365, Teams, and Azure? Do you enjoy providing excellent service? If you’ve answered yes, then you could be the right person to join the IT – Operations team at Cabot Financial, in our Kings Hill office, ME19 4UA!

What you can expect as a Desktop Services Engineer:

• Salary of £29,500
• Permanent
• Office based

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

In this role, you’ll be providing high-quality hardware and software support to colleagues across all levels of the business—both remotely and face-to-face. As a Desktop Services Analyst, you’ll handle 1st, 2nd, and 3rd line support, responding promptly to incidents and service requests while ensuring compliance with IT and InfoSec policies. You’ll work with technologies such as Windows OS, Citrix, Microsoft Active Directory, Office 365, Teams, and Azure, gaining exposure to a broad range of desktop hardware and infrastructure. You’ll also play a key role in helping us deliver a consistent and efficient service as we move to a shared services model, supporting a wide variety of users in a fast-paced, collaborative environment.

We are looking for someone with:

• A recognised qualification in an IT related discipline, such as ITIL Accreditation (Desirable) or Service Desk Institute accreditation (Desirable)
• Previous experience of providing high quality Desktop Support to a large user base
• Experience with Corporate office systems including Microsoft Windows, Office 365, Printers, Desktop/Laptops and Mobile Devices
• Understanding and experience of laptop and desktop hardware maintenance
• Strong analytical skills with excellent attention to detail and high standards
• Self-motivated and able to work off of your own initiative
• Good understanding of the importance of IT management controls, processes, and procedures in the delivery of service
• Understanding of legislative and regulatory influences applicable to the credit and finance sectors
• Able to work collaboratively within the team to deliver on accountabilities and responsibilities
• Excellent communication skills, both in person and in writing

What happens next?

If this sounds like you and you’d like to join our people focused company, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health. Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.