At a Glance
- Tasks: Handle calls, provide exceptional customer service, and support customers with financial solutions.
- Company: Join Cabot Financial, a rapidly expanding company focused on well-being and inclusivity.
- Benefits: Starting salary of £25,396, performance bonuses, 31 days holiday, and health insurance.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Resilience, negotiation skills, and a passion for customer service.
The predicted salary is between 25396 - 25396 £ per year.
Join to apply for the Call Center Representative role at Cabot Financial
Base pay range
Do you enjoy working in sales focused roles or looking for a role in Customer Service? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills?
If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being.
We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300- £500 plus a month!
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Overtime opportunities
- Insurance - healthcare cash back plan, travel insurance, life assurance.
- Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more…
Training and Shifts:
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 – Monday to Friday 8:00am - 4:30pm
Week 2 – Monday to Friday 9:00am- 5:30pm
Week 3 – Monday: 12:30pm- 8:00pm
Saturday (1 in 3): 9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
What you’ll be doing:
- Handling inbound and outbound dialler based calls.
- Providing exceptional customer service via telephone
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call quality standards and KPIs
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Next steps:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18
Call Center Representative in Saltcoats employer: Cabot Financial
At Cabot, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Kings Hill that fosters collaboration and innovation. Our commitment to employee growth is evident through our Investors in People Gold accreditation, providing ample opportunities for career progression while ensuring a supportive and inclusive culture where diverse talents thrive. With competitive salaries, a fantastic bonus scheme, and a range of benefits including private health insurance and discounts on high-street shops, we strive to create a rewarding workplace that empowers our employees to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Representative in Saltcoats
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cabot Financial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cabot Financial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Representative in Saltcoats
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cabot Financial:Your cover letter is your chance to shine! Tell us why you want to work at Cabot Financial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cabot Financial!
How to prepare for a job interview at Cabot Financial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
