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- Tasks: Handle calls, provide exceptional customer service, and support customers with financial solutions.
- Company: Join Cabot Financial, a rapidly expanding company focused on well-being and inclusivity.
- Benefits: Starting salary of £25,396, performance bonuses, 31 days holiday, and health insurance.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Resilience, negotiation skills, and a passion for customer service.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 25396 - 25396 £ per year.
Join to apply for the Call Center Representative role at Cabot Financial
Base pay range
Do you enjoy working in sales focused roles or looking for a role in Customer Service? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills?
If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being.
We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly – you could earn around an additional £300- £500 plus a month!
- 31 days holiday (pro rata) – including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Overtime opportunities
- Insurance – healthcare cash back plan, travel insurance, life assurance.
- Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more…
Training and Shifts:
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 – Monday to Friday 8:00am – 4:30pm
Week 2 – Monday to Friday 9:00am- 5:30pm
Week 3 – Monday: 12:30pm- 8:00pm
Saturday (1 in 3): 9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
What you’ll be doing:
- Handling inbound and outbound dialler based calls.
- Providing exceptional customer service via telephone
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call quality standards and KPIs
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Next steps:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18
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Call Center Representative employer: Cabot Financial
Contact Detail:
Cabot Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cabot Financial. Understand their values, mission, and recent initiatives. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle difficult customer situations, as this is key for a Call Center Representative. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your negotiation skills! Be ready to discuss how you've successfully resolved conflicts or negotiated solutions in past roles. Use specific examples to demonstrate your ability to handle challenging conversations with empathy and care.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Cabot Financial site. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Center Representative role. Highlight any sales or customer service experience you have, and don’t forget to mention your negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in target-driven environments and how you can bring that resilience to Cabot Financial.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role come through. Remember, we’re looking for someone who can connect with customers and handle tough conversations with empathy.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way to ensure we see your application quickly and can get you in for an interview ASAP!
How to prepare for a job interview at Cabot Financial
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience and how it relates to the role. Think of specific examples where you've handled difficult situations or provided exceptional service, as this will show your resilience and negotiation skills.
✨Research Cabot Financial
Familiarise yourself with Cabot Financial's values and recent initiatives, especially those related to employee well-being. This will not only help you understand the company culture but also allow you to tailor your answers to align with their mission during the interview.
✨Prepare for Role-Play Scenarios
Since the role involves handling sensitive calls, practice responding to potential scenarios you might face. This could include negotiating repayment plans or supporting vulnerable customers. Being prepared will demonstrate your ability to handle the job's challenges effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or opportunities for progression. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
