Case Assistant (Security Vetting)
- Location: Glasgow - Atlantic Square, 21 York Street, Glasgow, G2 8HS
- Pay: £12.86 per hour (increasing to £14.74 after week 12)
- Hybrid working (after training): 3 days in the office / 2 days from home
- Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week
- Security clearance: SC clearance required (Costs covered by the hiring process)
If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.
What you'll be doing:
- Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
- Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone
- Handling sensitive customer information securely and confidentially at all times
- Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
- Supporting colleagues and applications through appropriate actions and interventions
- Moving between different administrative duties as required to meet business needs
- Making impartial, well-reasoned decisions in line with process requirements
- Working at pace to meet targets without compromising quality
What you'll bring:
- Excellent attention to detail and a strong quality-first mindset
- Confidence working independently and collaboratively within a team
- Strong IT skills, including Microsoft Office (Word and Outlook)
- Clear verbal and written communication skills, with an organised, professional approach
- Ability to handle sensitive information securely and consistently
- Experience using bespoke IT systems is advantageous
- Strong customer service orientation and the ability to maintain consistency under pressure
Ready to use your admin skills and attention to detail to make a real difference?
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Cabinet Office UKSV - Case Assistant Glasgow employer: Cabinet Office
The Cabinet Office is an exceptional employer, offering a dynamic work environment in the heart of the UK, with flexible working options that promote a healthy work-life balance. Employees benefit from tailored learning and development opportunities, a strong commitment to diversity and inclusion, and a generous Civil Service pension scheme, making it an ideal place for those looking to grow their careers while contributing to meaningful public service initiatives.
