At a Glance
- Tasks: Support Welsh-speaking customers with inbound and outbound calls, providing tailored solutions.
- Company: Wescot Credit Services, a diverse and inclusive contact centre.
- Benefits: Up to £27,081.60 salary, remote work, 31 days holiday, and team events.
- Other info: Remote training provided, with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference in customers' financial wellbeing.
- Qualifications: Welsh-speaking, strong communication skills, and empathy for customer needs.
The predicted salary is between 24065 - 29413 £ per year.
Wescot Credit Services are on the lookout for Welsh-Speaking Customer Consultants to join one of our outsource campaigns starting 19th October 2026!
Salary: Up to £27,081.60 (based on 40 hrs per week) depending on experience
Hours: Option to choose from a 37.5 or 40 hour contract
Shifts: We are open Monday – Friday between 8.30am – 6.30pm and Saturdays 8.30am – 1pm. You will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays, but we’ll give you a day off during the week prior to your Saturday shifts.
Remote Training: 3 weeks with a dedicated L&D Trainer supporting you. Fully remote working.
Benefits: 31 days holiday (pro rata) - including all bank holidays.
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service to be the first point of contact in supporting Welsh-Speaking customers in their preferred language.
As a Customer Service Executive at Wescot you will:
- Handle inbound and outbound calls in both Welsh and English, spotting patterns and identifying potentially vulnerable customers.
- Use active listening skills to support our customers to achieve financial wellbeing.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.
- Have great attention to detail and enjoy working in a fast-paced environment.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our everyday role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond.
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Customer Consultant in England employer: CAB-WCL Wescot Credit Services Limited
CAB-WCL Wescot Credit Services Limited offers a supportive and dynamic work environment in Telford, where employees are valued for their contributions and encouraged to grow professionally. With a focus on teamwork and open communication, the company provides opportunities for skill development and career advancement, making it an excellent choice for those seeking meaningful employment in a friendly atmosphere.
Contact Details:
CAB-WCL Wescot Credit Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CAB-WCL Wescot Credit Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CAB-WCL Wescot Credit Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Consultant in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CAB-WCL Wescot Credit Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at CAB-WCL Wescot Credit Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CAB-WCL Wescot Credit Services Limited!
How to prepare for a job interview at CAB-WCL Wescot Credit Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
