At a Glance
- Tasks: Use your storytelling skills to make a real difference in people's lives.
- Company: Join an award-winning charity making an impact in the community.
- Benefits: Generous holiday entitlement, professional development, and 24/7 employee support.
- Other info: Part-time role with opportunities for growth and collaboration.
- Why this job: Shape the future of a leading advice service and influence positive change.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 € per year.
Hours: Part-time (22.5 hours (3 days a week)
Contract: Initially 12 months (with possibility of extension)
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.
We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough. We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal.
You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model
- Strengthen how client voice and insight shape service development, organisational learning, and external communications
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network
Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
Access to our learning platform, Skillbook, for professional development.
Personal development opportunities through our Network Equity Groups.
Ongoing performance management and training support.
24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.
For full details and the job pack, please visit our website via the apply button.
Website/ Communications Coordinator in London employer: CAB HAMMERSMITH & FULHAM
Citizens Advice Hammersmith & Fulham is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With generous holiday entitlements, access to a comprehensive learning platform, and a commitment to personal development, employees are empowered to make a meaningful impact in the community while enjoying a fulfilling work-life balance. Join us in shaping the future of local advice services and be part of a dedicated team that values insight, storytelling, and the voices of those we serve.
Contact Detail:
CAB HAMMERSMITH & FULHAM Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Website/ Communications Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with professionals on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills and experiences effectively.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It shows you’re keen and professional, which we love to see!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and passion directly to us, so don’t miss out on that opportunity.
We think you need these skills to ace Website/ Communications Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the role of Website/Communications Coordinator. Highlight your storytelling abilities and how they can impact our work at Citizens Advice Hammersmith & Fulham.
Showcase Your Passion:Let your enthusiasm for making a difference shine through in your application. We want to see how your values align with ours and how you can contribute to our mission of supporting the community.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, especially when discussing complex data or insights. We appreciate clarity as much as creativity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at CAB HAMMERSMITH & FULHAM
✨Know Your Audience
Before the interview, take some time to research Citizens Advice Hammersmith & Fulham. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Storytelling Skills
As a Website/Communications Coordinator, storytelling is key. Prepare examples of how you've translated complex information into engaging narratives. Be ready to discuss specific projects where your communication skills made a difference.
✨Highlight Data-Driven Insights
Since the role involves using data to demonstrate impact, come prepared with examples of how you've used data in previous roles. Discuss how you’ve turned insights into actionable strategies that benefited your organisation.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the organisation. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about their future projects or how they measure success.
