At a Glance
- Tasks: Lead communications and storytelling to showcase our impact and engage the community.
- Company: Join a flagship charity making a real difference in people's lives.
- Benefits: Generous holiday entitlement, professional development, and 24/7 employee support.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Use your skills to influence change and shape the future of a leading local service.
- Qualifications: Experience in communications and a passion for storytelling.
The predicted salary is between 30000 - 40000 € per year.
Hours: Part-time (22.5 hours, 3 days a week)
Contract: Initially 12 months (with possibility of extension)
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.
We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough. We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal.
You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model
- Strengthen how client voice and insight shape service development, organisational learning, and external communications
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network
Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
Access to our learning platform, Skillbook, for professional development.
Personal development opportunities through our Network Equity Groups.
Ongoing performance management and training support.
24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.
For full details and the job pack, please visit our website via the apply button.
Communications Manager (Part-Time) in London employer: CAB HAMMERSMITH & FULHAM
Citizens Advice Hammersmith & Fulham is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With generous holiday entitlements, access to a comprehensive learning platform, and a commitment to personal development, employees are empowered to make a meaningful impact in the community while enjoying a flexible part-time role. Join us in shaping the future of local advice services and be part of a dedicated team that values insight, storytelling, and the voices of those we serve.
Contact Detail:
CAB HAMMERSMITH & FULHAM Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Communications Manager (Part-Time) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its impact. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your storytelling skills! Be ready to share your experiences in a way that highlights your achievements and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Communications Manager (Part-Time) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Communications Manager. We want to see how you can bring our mission to life through your unique storytelling abilities.
Showcase Your Impact:When writing your application, focus on demonstrating your past successes in communications and how they’ve made a difference. We love seeing concrete examples of how you've influenced engagement and visibility in previous roles.
Keep It Clear and Compelling:Remember, clarity is key! Use straightforward language to convey your ideas and avoid jargon. We’re looking for someone who can translate complex information into engaging narratives, so show us you can do just that in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CAB HAMMERSMITH & FULHAM
✨Know Your Audience
Before the interview, take some time to research Citizens Advice Hammersmith & Fulham. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in people's lives.
✨Showcase Your Storytelling Skills
As a Communications Manager, storytelling is key. Prepare examples of how you've translated complex information into engaging narratives in the past. Think about specific campaigns or reports you've worked on that had a measurable impact.
✨Prepare for Data Discussions
Since the role involves using data and insights, be ready to discuss how you've used data to inform communications strategies. Bring examples of reports or insights you've produced that demonstrate organisational value, and be prepared to explain your thought process.
✨Engage with Their Community Focus
Citizens Advice places a strong emphasis on community engagement. Be prepared to discuss how you've collaborated with various stakeholders in previous roles. Highlight any experience you have in working with volunteers or community services, as this will resonate well with the interviewers.
