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- Tasks: Lead communications and storytelling to showcase our impact and engage the community.
- Company: Join an award-winning charity making a real difference in people's lives.
- Benefits: Generous holiday entitlement, supportive environment, and potential for contract extension.
- Other info: Part-time role with opportunities for collaboration and growth.
- Why this job: Use your skills to influence change and support a vital local service.
- Qualifications: Experience in communications, data analysis, and storytelling.
The predicted salary is between 30000 - 40000 £ per year.
Part-time (22.5 hours, 3 days a week)
Initially 12 months (with possibility of extension)
About the role
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award‑winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi‑channel service, supporting thousands of people each year through face‑to‑face, telephone, email, webchat, and digital channels.
We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community‑based services across the borough. We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal.
You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
What You’ll Be Doing
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence.
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal.
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications.
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model.
- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally.
- Strengthen how client voice and insight shape service development, organisational learning, and external communications.
- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling.
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network.
What we offer
We value our people and offer a supportive, inclusive, and high‑performing environment within an award‑winning organisation. Generous holiday entitlement starting at 25 days per annum (pro‑rata for part‑time employees).
Communication & Impact Manager in London employer: CAB HAMMERSMITH & FULHAM
Contact Detail:
CAB HAMMERSMITH & FULHAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication & Impact Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its impact. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly cares about their work.
✨Tip Number 3
Practice your storytelling skills! Be ready to share compelling examples of your past experiences that demonstrate your communication prowess and impact. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team at Citizens Advice Hammersmith & Fulham.
We think you need these skills to ace Communication & Impact Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communication & Impact Manager role. Highlight your relevant experience in communications and storytelling, and show us how your skills can make a difference at CAHF.
Showcase Your Impact: We want to see how you've made an impact in previous roles. Use specific examples that demonstrate your ability to translate complex data into compelling narratives. This will help us understand your storytelling prowess!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what drives you. Share your passion for making a difference and how it aligns with our mission at CAHF.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CAB HAMMERSMITH & FULHAM
✨Know Your Audience
Before the interview, take some time to research Citizens Advice Hammersmith & Fulham. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in people's lives.
✨Showcase Your Storytelling Skills
As a Communication & Impact Manager, storytelling is key. Prepare examples of how you've translated complex data into engaging narratives in the past. Be ready to discuss specific projects where your communication made a significant impact.
✨Prepare for Data-Driven Questions
Expect questions about how you use data and insights to inform your communications strategy. Brush up on relevant metrics and be prepared to discuss how you've used data to drive engagement and influence stakeholders in previous roles.
✨Engage with Their Community Focus
Citizens Advice places a strong emphasis on community engagement. Think about how you've built relationships with stakeholders or clients in the past. Be ready to share your experiences and how they align with CAHF's community-based approach.