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- Tasks: Lead communications and impact strategies to showcase our charity's value and engage stakeholders.
- Company: Join an award-winning charity making a real difference in people's lives.
- Benefits: Generous holiday, professional development, and 24/7 employee support.
- Other info: Part-time role with opportunities for growth in a supportive environment.
- Why this job: Use your storytelling skills to inspire action and shape the future of our community services.
- Qualifications: Experience in communications, data analysis, and a passion for social impact.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Part-time (22.5 hours, 3 days a week) Contract: Initially 12 months (with possibility of extension)
About the role
Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service? Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award‑winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi‑channel service, supporting thousands of people each year through face‑to‑face, telephone, email, webchat, and digital channels. We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community‑based services across the borough.
We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact. This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners. You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.
What You’ll Be Doing:
- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence.
- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal.
- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications.
- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model.
- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally.
- Strengthen how client voice and insight shape service development, organisational learning, and external communications.
- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling.
- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network.
What we offer:
We value our people and offer a supportive, inclusive, and high‑performing environment within an award‑winning organisation. Generous holiday entitlement starting at 25 days per annum (pro‑rata for part‑time employees) plus bank holidays, rising to 30 days with long service. Paid service closure days between Christmas and New Year. Access to our learning platform, Skillbook, for professional development. Personal development opportunities through our Network Equity Groups. Ongoing performance management and training support. 24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.
Communication & Impact Manager employer: CAB HAMMERSMITH & FULHAM
Contact Detail:
CAB HAMMERSMITH & FULHAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication & Impact Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with professionals on LinkedIn. The more people know you, the better your chances of landing that Communication & Impact Manager role.
✨Tip Number 2
Showcase your storytelling skills! Prepare a few compelling narratives about your past experiences that highlight your impact. This will help you stand out during interviews and demonstrate how you can translate complex data into engaging stories.
✨Tip Number 3
Research the organisation thoroughly! Understand their mission, values, and recent projects. This knowledge will not only impress them but also help you tailor your conversations to show how you can contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Citizens Advice Hammersmith & Fulham.
We think you need these skills to ace Communication & Impact Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communication & Impact Manager role. Highlight your relevant experience in communications and storytelling, and show us how your skills can make a difference at CAHF.
Showcase Your Impact: We want to see how you've made an impact in previous roles. Use specific examples that demonstrate your ability to translate complex data into compelling narratives. This will help us understand your storytelling prowess!
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for making a difference and how you connect with our mission at CAHF.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CAB HAMMERSMITH & FULHAM
✨Know Your Impact
Before the interview, dive deep into how Citizens Advice Hammersmith & Fulham measures its impact. Familiarise yourself with their recent reports and success stories. This will not only show your genuine interest but also help you articulate how your skills can enhance their mission.
✨Craft Compelling Narratives
Since storytelling is key for this role, prepare a few examples of how you've translated complex information into engaging narratives in your previous roles. Think about specific projects where your communication made a difference and be ready to share those stories.
✨Engage with Stakeholders
Research the stakeholders, partners, and funders that CAHF works with. Be prepared to discuss how you would build and maintain these relationships. Showing that you understand the importance of collaboration will set you apart from other candidates.
✨Showcase Digital Savvy
As digital communications are crucial for this position, come equipped with ideas on how to enhance CAHF's online presence. Think about innovative social media strategies or digital campaigns that could increase engagement and awareness of their work.