At a Glance
- Tasks: Provide tech support and problem resolution for a leading entertainment agency.
- Company: Join CAA, the top agency in entertainment and sports with a collaborative culture.
- Benefits: Gain valuable experience in a dynamic environment with potential travel opportunities.
- Other info: Exciting career growth in a fast-paced, innovative tech department.
- Why this job: Be at the forefront of technology while supporting top athletes and clients.
- Qualifications: Strong communication skills and technical background required.
The predicted salary is between 63000 - 77000 £ per year.
THE AGENCY
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.
Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organisations that shape culture and inspire the world.
The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.
Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponso ship opportunities.
Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
OVERVIEW
The Tech department at CAA is an ever-changing, exciting environment to be a part of and we pride ourselves on being at the forefront of technology in every aspect.
We are looking for an individual with strong communication skills and a technical background to join our London-based team.
The candidate must be an analytical thinker as this position will involve problem resolution and process/policy development.
This person will be directly interfacing with CAA Agents and Executives as well as other Tech staff.
They will also perform information systems administrative procedures and maintain documentation that covers multiple areas.
This will include, but not be limited to infrastructure core services, applications training, solution advisement, acquisition integration, project management and delivery, and security assistance.
RESPONSIBILITIES
- Provide Service Desk support to all EU and APAC regions. There may be requirements to travel to any of our CAA offices dependent on project work needs.
- Provide support to incident management response across infrastructure and cybersecurity.
- Function as the primary point of contact and coordinate activities with the engineering teams to provide support.
- Active Directory user account administration and machine object management.
- Workday user account administration for the London office.
- Support Windows 10 + 11 and Mac OS operating systems.
- Support i OS, Android devices.
- Configure and deploy Cisco handsets and softphones via call manager and provide media equipment support.
- Support onsite training for applications in use by the London office.
- Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team.
- Manage acquisition and integration processes and new office buildout installations.
- Acquire an in-depth knowledge of CAAtech's service catalog and assigned business divisions areas.
QUALIFICATIONS/REQUIREMENTS
- REQUIRED CAPABILITIES
- Microsoft Exchange, unified communications support and service.
- Experience in supporting and troubleshooting Apple and Lenovo notebooks and desktops.
- Excellent knowledge and troubleshooting experience with Microsoft Office (Outlook, Word, Excel & Power Point).
- Experience in supporting HP colour printers and copiers, including installation, configuration, diagnosing failures and contacting HP support for repairs.
- Experience with ITIL or Microsoft Operations Framework (MOF) processes.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communications skills
- Ability to prioritise, coordinate and complete tasks to set deadlines.
- Ability to work effectively both independently and in team environments.
- DESIRED CAPABILITIES
- Some previous experience working in an agency or entertainment company environment specifically with agents and clients.
- Experience in supporting IP based phone systems (Cisco) and using the Cisco Unified CM and Cisco Unity Connection Administration servers.
- Experience in supporting audio and video conferences using collaboration services; Cisco Call Manager, Unity, Jabber & Teams.
- Has a working knowledge of the Microsoft Intune to deploy, monitor and support the Windows environment.
- Has a working knowledge of Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, Office 365 for creating and editing user accounts.
- Knowledge and experience with JAMF for Mac administration, imaging, deployment.
- #J-18808-Ljbffr
Regional Office Support Analyst in London employer: CAA
CAA Brand Management is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead projects and mentor junior designers, all while working alongside a talented multidisciplinary team. The company values creativity and innovation, providing a dynamic environment where your contributions directly impact brand strategies and visual storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Office Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CAA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CAA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CAA!
✨Direct Apply to CAA
Let's not forget to apply directly through the CAA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional Office Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CAA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CAA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CAA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
