At a Glance
- Tasks: Support and develop case management systems while improving business processes through technology.
- Company: Established professional services organisation with a focus on innovation.
- Benefits: Salary up to £40,000, hybrid working, and opportunities for skill development.
- Other info: Dynamic role with excellent career growth potential.
- Why this job: Combine technical development with hands-on IT support in a supportive environment.
- Qualifications: Experience in Visual Basic or similar, with strong problem-solving skills.
The predicted salary is between 49500 - 60500 £ per year.
Up to £40,000 DOE | Office Based with Flexibility Tailored to the Role | Taunton
Our client is a well-established professional services organisation based in Taunton, where the IT department plays a vital role in driving operational efficiency and innovation. They are now looking for a technically minded Support Analyst to join their IT team, supporting and developing case management systems while helping to improve business processes through technology.
The Role
This is a primarily office based role, with hybrid working available following successful completion of probation, so applicants should live within a reasonable commuting distance of Taunton. Experience with Visualfiles is highly desirable, though candidates who have developed or supported similar workflow or case management systems, and who are keen to learn and grow within a professional services environment, are just as welcome to apply.
Responsibilities for the Support Analyst:
- Develop and maintain Visualfiles workflows, forms, templates and automation
- Support and improve the organisation's case management systems and business applications
- Produce reports using SQL, PowerBI and Excel
- Provide day-to-day IT support to colleagues across the business
- Assist with system upgrades, testing and implementations
- Support third-party system integrations
- Create and maintain technical documentation, and deliver user training where required
Requirements for the Support Analyst include:
- Development experience using Visual Basic (VB) or a similar language
- Experience with workflow scripting and automation within a case management or business system
- Experience of screen, document and form creation and maintenance
- A solid understanding of database management principles
- Ability to create and maintain workflow and technical documentation
- Strong problem-solving skills, attention to detail and confident communication of technical issues
- Knowledge of HTML, SQL, Visualfiles or a legal/professional services background is advantageous but not essential
Benefits:
- Salary of up to £40,000, depending on experience
- Hybrid working available following successful completion of probation
- The opportunity to develop specialist skills in Visualfiles and case management systems
- A varied role combining system development with hands-on IT support
If you are a technically minded IT professional looking to combine development work with hands-on support in a supportive, specialist environment, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Support Analyst in Taunton employer: CA Tech Talent
Join a dynamic and fast-growing software business that values innovation and collaboration, offering a supportive remote work environment complemented by regular team interactions in Exeter. With competitive salaries and commission structures, alongside ample opportunities for professional growth and development, this role is perfect for those looking to make a significant impact in the public sector. Experience a culture that prioritises employee well-being and fosters a sense of community, making it an excellent place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Taunton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CA Tech Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CA Tech Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CA Tech Talent!
✨Direct Apply to CA Tech Talent
Let's not forget to apply directly through the CA Tech Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst in Taunton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CA Tech Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CA Tech Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CA Tech Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
