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- Tasks: Provide IT support to 100 users, tackling 1st to 3rd line issues and key projects.
- Company: Join a forward-thinking organisation based in Exeter, focused on innovative technology solutions.
- Benefits: Enjoy a salary up to £40k, 25 days annual leave, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team, enhancing user experience and contributing to impactful IT projects.
- Qualifications: 2+ years in IT support, proficient in Microsoft 365, and solid networking knowledge required.
- Other info: Candidates must have valid UK work authorisation; no sponsorship available.
The predicted salary is between 24000 - 40000 £ per year.
Up to £40k DOE | Onsite | Exeter
Our client is an Exeter-based forward-thinking organisation recruiting an IT Support Engineer.
Role
You’ll provide end-to-end IT support to approximately 100 users, working across 1st to 3rd line support issues, and play a hands-on role in the delivery of key IT projects.
Responsibilities of the IT Support Engineer include:
- Troubleshoot and resolve hardware, software, and connectivity issues, ensuring a smooth user experience
- Maintain and monitor IT infrastructure, managing updates, devices, and system security
- Deliver training and maintain user-friendly IT documentation to support knowledge sharing
- Contribute to IT projects, from software rollouts to full system migrations, ensuring seamless adoption
Requirements of the Support Engineer include:
- A minimum of 2 years’ experience in IT support, helpdesk, or similar technical roles
- Proficient in Microsoft 365 administration, including Exchange, Intune, Entra ID, and Defender
- Solid understanding of networking principles – DNS, DHCP, VPNs, switches, and firewalls
- Security-conscious with practical experience implementing endpoint protection, MFA, SSO, and phishing prevention
Package:
Salary up to £40,000 DOE, 25 days’ annual leave (increasing yearly to 30), comprehensive benefits package.
If you’re a proactive IT professional who thrives on variety and purposeful technology, we’d love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship either now or in the future.
Recruitment Consultant: Dan Martin
Ref: 10914
Locations
Information Technology Support Engineer employer: CA Tech Talent
Contact Detail:
CA Tech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 administration and networking principles. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues. Be ready to explain your thought process and the steps you took to troubleshoot and fix problems, as this is crucial for an IT Support Engineer.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest trends in IT support and security practices. Being knowledgeable about current threats and solutions will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your proficiency with Microsoft 365 and any hands-on experience with networking principles. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach. Mention how your experience aligns with the responsibilities listed in the job description, such as troubleshooting and user training.
Highlight Relevant Certifications: If you have any certifications related to IT support or Microsoft technologies, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at CA Tech Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 administration and networking principles. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, as this will show your analytical approach to problem-solving.
✨Emphasise Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with users. Prepare to discuss how you’ve delivered training or created user-friendly documentation in the past, showcasing your ability to convey complex information clearly.
✨Research the Company Culture
Understand the values and mission of the organisation you're interviewing with. Tailor your responses to reflect how your proactive approach aligns with their forward-thinking ethos, which can help you stand out as a candidate.
