Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate daily transport operations and ensure smooth service delivery.
- Company: Join a reputable coach operator known for excellence in transport services.
- Benefits: Enjoy a 5 on, 3 off shift pattern with career growth opportunities.
- Why this job: Be part of a dynamic team focused on service excellence and operational improvement.
- Qualifications: Strong leadership skills and experience in transport operations are essential.
- Other info: PCV Licence required; occasional driving may be needed.
The predicted salary is between 36000 - 60000 £ per year.
C9 Recruitment is hiring on behalf of a well-established and reputable coach operator, seeking an experienced Duty Operations Manager to join their London-based team. This role is ideal for a highly organised and motivated professional with strong leadership skills and a background in transport operations.
The Role: As Duty Operations Manager, you will be responsible for the day-to-day coordination of transport operations, ensuring smooth service delivery and compliance with legal and company standards. You will work closely with drivers, engineering teams, and senior management to maintain high service levels while also identifying areas for operational improvement. Your role will involve real-time monitoring of vehicles, scheduling staff, resolving on-the-spot issues, and ensuring customer satisfaction.
Additionally, you will:
- Supervise drivers and ensure they meet uniform and punctuality standards
- Oversee daily route planning and proactively address potential delays
- Conduct initial investigations into service complaints or vehicle issues
- Collaborate with the engineering team to schedule vehicle maintenance and repairs
- Ensure all operations adhere to industry regulations and safety requirements
- Assist with driver training and mentoring where needed
- Maintain key documentation, including expense sheets, compliance records, and vehicle defect reports
- Occasionally step in to drive coaches if required
What We’re Looking For:
- Strong leadership and problem-solving skills
- Experience in transport operations, ideally within the coach industry
- Excellent organisational and communication skills
- IT proficiency for scheduling and reporting
- Project management experience
- PCV Licence (essential)
- Experience with Coach Manager software (desirable)
Working Hours & Benefits:
- Shift Pattern: 5 days on, 3 days off (rolling shifts, including weekends & bank holidays)
- Shift times: Varied (6 AM – 6 PM, 9 AM – 6 PM, etc.)
- Career growth opportunities within a well-respected transport company
This is a fantastic opportunity for a motivated Duty Operations Manager to join a leading operator with a commitment to service excellence. Apply today through C9 Recruitment and take the next step in your career!
Duty Operations Manager in Hayes employer: C9 Group Ltd T/A C9 Recruitment
Contact Detail:
C9 Group Ltd T/A C9 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Operations Manager in Hayes
✨Tip Number 1
Familiarise yourself with the specific transport operations and regulations relevant to the coach industry. Understanding the legal requirements and compliance standards will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the transport sector, especially those who have experience as Duty Operations Managers. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed operational challenges or improved service delivery. Having concrete examples ready will showcase your problem-solving skills and leadership abilities during the interview.
✨Tip Number 4
Research the company’s values and recent developments in their operations. Tailoring your conversation to align with their goals and demonstrating your enthusiasm for their mission can set you apart from other candidates.
We think you need these skills to ace Duty Operations Manager in Hayes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport operations and leadership skills. Use specific examples from your previous roles that demonstrate your ability to manage teams and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Duty Operations Manager role. Explain how your background aligns with the requirements, particularly your experience with scheduling, compliance, and customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your IT proficiency, project management experience, and any familiarity with Coach Manager software. These skills are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Duty Operations Manager position.
How to prepare for a job interview at C9 Group Ltd T/A C9 Recruitment
✨Showcase Your Leadership Skills
As a Duty Operations Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and motivating staff. Use specific examples to illustrate how you've successfully managed operations in the past.
✨Demonstrate Your Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Think of scenarios where you've had to address unexpected issues in transport operations. Highlight your approach to resolving these challenges and ensuring service continuity.
✨Familiarise Yourself with Industry Regulations
Understanding compliance and safety regulations is crucial for this position. Brush up on relevant laws and standards in the transport industry. Be ready to discuss how you ensure adherence to these regulations in your previous roles.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions. Inquire about their operational challenges, team dynamics, or future growth plans. This demonstrates your enthusiasm and helps you assess if the company aligns with your career goals.
