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For Companies At a Glance
- Tasks: Coordinate daily transport operations and ensure smooth service delivery.
- Company: Join a reputable coach operator known for service excellence in London.
- Benefits: Enjoy career growth, varied shifts, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on operational improvement and customer satisfaction.
- Qualifications: Strong leadership skills, transport operations experience, and a PCV Licence required.
- Other info: Opportunity to step in and drive coaches if needed.
The predicted salary is between 36000 - 60000 £ per year.
C9 Recruitment is hiring on behalf of a well-established and reputable coach operator, seeking an experienced Duty Operations Manager to join their London-based team. This role is ideal for a highly organised and motivated professional with strong leadership skills and a background in transport operations.
The Role:
As Duty Operations Manager, you will be responsible for the day-to-day coordination of transport operations, ensuring smooth service delivery and compliance with legal and company standards. You will work closely with drivers, engineering teams, and senior management to maintain high service levels while also identifying areas for operational improvement. Your role will involve real-time monitoring of vehicles, scheduling staff, resolving on-the-spot issues, and ensuring customer satisfaction. Additionally, you will:
- Supervise drivers and ensure they meet uniform and punctuality standards
- Oversee daily route planning and proactively address potential delays
- Conduct initial investigations into service complaints or vehicle issues
- Collaborate with the engineering team to schedule vehicle maintenance and repairs
- Ensure all operations adhere to industry regulations and safety requirements
- Assist with driver training and mentoring where needed
- Maintain key documentation, including expense sheets, compliance records, and vehicle defect reports
- Occasionally step in to drive coaches if required
What We're Looking For:
- Strong leadership and problem-solving skills
- Experience in transport operations, ideally within the coach industry
- Excellent organisational and communication skills
- IT proficiency for scheduling and reporting
- Project management experience
- PCV Licence (essential)
- Experience with Coach Manager software (desirable)
Working Hours & Benefits:
- Shift Pattern: 5 days on, 3 days off (rolling shifts, including weekends & bank holidays)
- Shift times: Varied (6 AM – 6 PM, 9 AM – 6 PM, etc.)
- Career growth opportunities within a well-respected transport company
This is a fantastic opportunity for a motivated Duty Operations Manager to join a leading operator with a commitment to service excellence. Apply today through C9 Recruitment and take the next step in your career!
Duty Operations Manager employer: C9 Group Ltd T/A C9 Recruitment
Contact Detail:
C9 Group Ltd T/A C9 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in transport operations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the coach industry, especially those who have experience as Duty Operations Managers. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed transport operations in the past. Highlight your leadership skills and problem-solving abilities to showcase your fit for the role.
✨Tip Number 4
Research the company thoroughly before your interview. Understanding their values, mission, and operational challenges will allow you to tailor your responses and show that you're genuinely interested in joining their team.
We think you need these skills to ace Duty Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport operations, particularly within the coach industry. Emphasise your leadership skills and any relevant project management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Discuss specific examples of how you've successfully managed transport operations and resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, especially with scheduling and reporting tools. Mention your PCV Licence and any experience with Coach Manager software to stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Duty Operations Manager role.
How to prepare for a job interview at C9 Group Ltd T/A C9 Recruitment
✨Showcase Your Leadership Skills
As a Duty Operations Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and motivating staff. Use specific examples to illustrate how you've successfully managed operations in the past.
✨Demonstrate Your Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Think of scenarios where you've had to address unexpected issues in transport operations. Highlight your approach to finding solutions and ensuring service continuity.
✨Familiarise Yourself with Industry Regulations
Understanding compliance and safety regulations is crucial for this position. Brush up on relevant laws and standards in the transport industry. Be ready to discuss how you ensure adherence to these regulations in your previous roles.
✨Prepare for Technical Questions
Since IT proficiency is important, be prepared to answer questions about scheduling software and reporting tools. If you have experience with Coach Manager software, make sure to mention it and explain how it has helped you in your previous roles.
