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- Tasks: Support the Events Planning Team in delivering exceptional guest experiences and administrative tasks.
- Company: Join The Londoner, a chic hotel in the heart of Leicester Square.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a recognised Great Place to Work and make a real impact.
- Qualifications: Experience in customer service and proficiency in IT applications.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently looking for an Events and Groups Planning Executive to join our Sales team at The Londoner. The role takes on the responsibility of supporting the Events Planning Team with delivering the administrative responsibilities to support Group Arrivals & Stays at the hotel.
OverviewAs Events and Groups Planning Executive, you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
- Assist with administrative tasks to support the Sales team with the conversion of Groups.
- Deliver exceptional guest experiences at all times, adding further value to each guest's journey and bringing the Londoner core values to life.
- Be mindful of, and promote, hotel amenities, food and beverage outlets and services, and arrange in-house services as required.
- Be responsible for the delivery of Group Resumes with the correct information in a timely manner.
- Ensure all payments are taken and actioned as necessary for pre-payments and online extranet payments.
- Previous experience in the same or similar role is ideal.
- A proven track record in delivering exceptional customer service.
- Understands how to use IT applications: EHL Apps, Microsoft applications, Touchpoint, Delphi.
- Advanced ability to use Opera and multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, Linkedin, ReviewPRO, etc).
- Maintains excellent telephone communication etiquette.
- Impeccable command of English.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Events & Groups Planning Executive in Westminster employer: C70-C & B Sales-LO
Contact Detail:
C70-C & B Sales-LO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Groups Planning Executive in Westminster
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have a lead on your dream job at The Londoner.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for events and customer service shine through. Be yourself and let them see why you’d be a great fit for their team.
✨Tip Number 3
Research, research, research! Know The Londoner inside out – from its amenities to its core values. This will help you tailor your conversations and show you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining The Londoner family!
We think you need these skills to ace Events & Groups Planning Executive in Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for events and hospitality shine through. We want to see how much you love creating memorable experiences for guests, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the Events & Groups Planning Executive role. Highlight relevant experience and skills that match the job description, especially your customer service prowess and IT skills.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner.
How to prepare for a job interview at C70-C & B Sales-LO
✨Know Your Venue
Before the interview, take some time to research The Londoner. Familiarise yourself with its unique offerings and amenities. This will not only show your genuine interest in the hotel but also help you tailor your answers to align with their values and culture.
✨Showcase Your Customer Service Skills
As an Events and Groups Planning Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or client. This will demonstrate your commitment to delivering bespoke service, which is at the heart of The Londoner's ethos.
✨Be IT Savvy
Since the role requires proficiency in various IT applications, brush up on your knowledge of tools like Opera and Delphi. Be ready to discuss how you've used technology in previous roles to enhance guest experiences or streamline processes.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend to ensure you're comfortable and polished when discussing your experiences.