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- Tasks: Support the Events Planning Team in delivering exceptional guest experiences and administrative tasks.
- Company: Join The Londoner, a chic hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a recognised Great Place to Work and make a real impact.
- Qualifications: Experience in customer service and proficiency in IT applications required.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently looking for an Events and Groups Planning Executive to join our Sales team at The Londoner. The role takes on the responsibility of supporting the Events Planning Team with delivering the administrative responsibilities to support Group Arrivals & Stays at the hotel.
OverviewAs Events and Groups Planning Executive, you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times. Your responsibilities will include:
- Assisting with administrative tasks to support the Sales team with the conversion of Groups.
- Delivering exceptional guest experiences at all times, adding further value to each guest’s journey and bringing the Londoner core values to life.
- Being mindful of, and promoting, hotel amenities, food and beverage outlets and services, and arranging in-house services as required.
- Being responsible for the delivery of Group Resumes with the correct information in a timely manner.
- Ensuring all payments are taken and actioned as necessary for pre-payments and online extranet payments.
Previous experience in the same or similar role is ideal. You should have:
- A proven track record in delivering exceptional customer service.
- An understanding of how to use IT applications: EHL Apps, Microsoft applications, Touchpoint, Delphi.
- Advanced ability to use Opera and multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, Linkedin, ReviewPRO, etc).
- Excellent telephone communication etiquette.
- An impeccable command of English.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Events & Groups Planning Executive in City of Westminster employer: C70-C & B Sales-LO
Contact Detail:
C70-C & B Sales-LO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Groups Planning Executive in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Londoner and its values. Understand their commitment to exceptional guest experiences and think of examples from your past that showcase your customer service skills. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the Events & Groups Planning Executive role. The more you practice, the more confident you'll feel when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Londoner team.
We think you need these skills to ace Events & Groups Planning Executive in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in relation to events and customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Events & Groups Planning Executive role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team at The Londoner!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Londoner and what we stand for.
How to prepare for a job interview at C70-C & B Sales-LO
✨Know Your Venue
Before the interview, take some time to research The Londoner. Familiarise yourself with its unique offerings and amenities. This will not only show your genuine interest in the hotel but also help you tailor your answers to align with their values and culture.
✨Showcase Your Customer Service Skills
As an Events & Groups Planning Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or client. Highlight how you can bring that same level of dedication to The Londoner.
✨Be IT Savvy
Since the role requires proficiency in various IT applications, brush up on your skills with EHL Apps, Microsoft applications, and Opera. Be ready to discuss your experience with these tools and how they can enhance your efficiency in managing group arrivals and stays.
✨Practice Your Communication Skills
Excellent communication is crucial in this role. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend to ensure you come across as polished and professional.