C5 Alliance Group in Jersey is seeking a Service Desk Analyst to join our IT Services team. The role provides first-line support for our clients, logs and tracks incidents, and ensures SLAs are met while coordinating with internal teams and third‑party suppliers.
You will work with Microsoft 365, MS Office, Visio and related tools, document actions for audit trails, and help identify trends for root cause resolution, contributing to continuous service improvement.
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Service Desk Analyst - First-Line IT Support & SLA Focus employer: C5 Alliance Group
C5 Alliance Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the beautiful Isle of Man. Employees benefit from comprehensive health insurance, a robust pension scheme, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in consulting while enjoying a supportive community.
