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- Tasks: Lead a high-performing IT support team and enhance customer experience.
- Company: Market-leading organisation supporting well-known brands across various sectors.
- Benefits: Competitive salary, bonus, private medical insurance, and generous annual leave.
- Why this job: Shape the future of IT support and drive impactful improvements.
- Qualifications: Proven product support management experience and strong technical understanding.
- Other info: Dynamic, fast-paced environment with opportunities for professional growth.
The predicted salary is between 70000 - 80000 £ per year.
Head of IT
Location: Rugby
Salary: £70k – £80k + 15% bonus
Way of Working: Hybrid
Our client is a market leading organisation working behind the scenes to support well-known household brands across multiple sectors.
The Head of IT Opportunity:
As Head of IT, you’ll lead a high-performing team, shape support strategy, and drive continuous improvement across multiple service areas. You’ll play a pivotal role in enhancing the customer experience and ensuring technology consistently delivers business value.
Responsibilities:
- Develop delivery strategy that aligns with business goals and user needs. Oversee product support operations to ensure effective issue resolution.
- Set and monitor SLAs and KPIs to maintain high service standards. Report on performance, identify areas for improvement and drive corrective actions.
- Lead the response to product incidents and coordinate cross functional teams, and analyse root causes.
- Manage and develop a team of product support specialists. Provide guidance, coaching and clear objectives.
- Act as the key link between business users, technical teams and external partners
- Champion process improvements and new tools to optimise efficiency.
The Ideal Candidate Will Have:
- Proven experience in product support management
- Strong technical understanding of business systems, databases, and the software development lifecycle
- Experienced in incident management, troubleshooting, and root cause analysis
- Skilled leader with the ability to inspire and develop teams
- Excellent communicator with a customer-focused mindset
- Stakeholder management skills
- Knowledge of ITIL principles and service management best practices
- Comfortable in fast moving, change-orientated environments
Benefits:
Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and company car/allowance.
If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.
C4S Search connect talent with leading organisations and we are always keen to hear from those who work in the tech industry.
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Head of IT Product Support employer: C4S Search Ltd
Contact Detail:
C4S Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Product Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities in product support. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer experience goals and think about how you can contribute to enhancing them. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired and developed teams in the past. Highlighting your experience in managing product support operations will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Head of IT Product Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product support management. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Leadership Skills: As a potential Head of IT, it’s crucial to demonstrate your ability to inspire and develop teams. Share specific examples of how you've led teams in the past and the impact it had on service delivery.
Highlight Technical Expertise: Don’t forget to mention your strong technical understanding of business systems and incident management. We’re looking for someone who can bridge the gap between technical teams and business users effectively.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at C4S Search Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around business systems and the software development lifecycle. Be ready to discuss how you've handled product support management in the past and any specific incidents you've resolved.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in previous roles. Think about specific situations where you provided guidance or coaching that led to improved performance or morale.
✨Understand the Business Goals
Familiarise yourself with the company's objectives and how the IT product support role aligns with them. Be prepared to discuss how you would develop a delivery strategy that meets user needs while driving business value.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since this role involves stakeholder management, be ready to demonstrate your customer-focused mindset and how you would act as a key link between various teams.
