Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customer queries and troubleshoot IT issues.
- Company: Award-winning IT services provider with over 30 years of success.
- Benefits: Competitive salary, performance bonus, training sponsorship, and 33 days holiday.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in technical support and familiarity with Microsoft technologies.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: London
Salary: Competitive basic + bonus
Way of Working: Full-time, office-based
Contract Type: Permanent
ABOUT THE BUSINESS
A long-established, award-winning IT services provider with over 30 years of success, this organisation delivers cutting-edge technology solutions to a global client base across professional and financial services. Recognised for technical excellence, industry accreditations and continuous innovation, the business is now expanding its worldwide managed services function. Due to ongoing growth and increased service demand, they are seeking a proactive and customer-focused 1st Line Support Engineer to join their service desk team.
THE 1ST LINE SUPPORT ENGINEER OPPORTUNITY
- Act as the first point of contact for customer queries via phone, email, webchat and support portal
- Log, assess and progress tickets efficiently using service desk tools, escalating where necessary
- Troubleshoot and resolve issues across a broad IT landscape, collaborating with 2nd and 3rd line teams
- Deliver clear, consistent communication and exceptional customer service at all times
- Support documentation improvements, coaching junior engineers, and contributing to an inclusive team culture
YOUR KEY SKILLS
- Working towards or holding Microsoft certifications such as MD-101, MS-100 or MS-101
- Experience in a Managed Service Provider or B2B technical support environment
- Familiarity with ITIL principles and service desk operations
- Hands-on experience with Office 365, ideally including E3/E5 and Azure/EMS
- Strong troubleshooting of Microsoft Windows desktop operating systems
- Excellent written and verbal English communication skills
- Advantageous experience with technologies such as: Exchange, SharePoint, Teams, Active Directory, Azure AD, SCCM/Intune, Microsoft Office
BENEFITS
- Basic salary + performance bonus
- Training sponsorship and funded industry certifications
- Incentives for achieving Microsoft accreditations
- Company pension scheme
- Private medical insurance
- Income protection
- Employee Assistance Programme
- 33 days holiday (including bank holidays)
- Additional day off for your birthday
- Company sick pay
- Various wellbeing and workplace benefits
If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.
First Line Support Engineer employer: C4S Search Ltd
Contact Detail:
C4S Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their services, culture, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with a variety of IT issues, brush up on common problems and solutions related to Microsoft products. This will give you confidence when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Support Engineer role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills: Don’t forget to mention any Microsoft certifications or relevant technical skills you have. If you've worked with Office 365 or have experience in a Managed Service Provider environment, let us know – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at C4S Search Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Azure. Be ready to discuss your hands-on experience and any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also use them effectively.
✨Practice Your Communication Skills
As a First Line Support Engineer, clear communication is key. Practice explaining technical issues in simple terms, as you'll need to do this with customers who may not be tech-savvy. Consider role-playing common support scenarios with a friend to build your confidence.
✨Understand ITIL Principles
Familiarise yourself with ITIL principles and how they apply to service desk operations. Being able to discuss these concepts during your interview will demonstrate your understanding of best practices in IT service management, which is crucial for the role.
✨Show Your Customer Focus
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to resolve issues or improve processes. This will help convey your proactive and customer-focused approach, which is essential for this position.
