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For Companies At a Glance
- Tasks: Lead a major technology transformation and modernise systems across the organisation.
- Company: Established services business with a strong portfolio and growth ambitions.
- Benefits: Competitive salary, executive benefits, and hybrid working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape the future of technology in a customer-centric organisation and make a real impact.
- Qualifications: Proven senior IT leadership experience and hands-on CRM migration skills.
The predicted salary is between 95000 - 105000 £ per year.
Location: Crawley (Hybrid Working Available)
Salary: Circa £100,000 + Executive Benefits
Lead a major technology transformation. Shape the future of a growing, customer-centric organisation.
We’re working with one of the South East’s most established services businesses, operating a highly recognisable portfolio of regional brands across sales financial services. With continued growth ambitions and significant investment committed to technology, the business is now seeking an IT Director to lead a business-critical transformation programme.
This is a rare opportunity to step into a senior, highly visible role where technology is not just a support function, it’s a strategic enabler.
The Opportunity
As IT Director, you’ll take full ownership of the IT function and play a central role in modernising systems, platforms, and ways of working across the organisation. A flagship CRM transformation programme sits at the heart of this role, but the remit goes far beyond a single system.
You’ll define and deliver the IT strategy, balance innovation with operational excellence, and ensure technology truly supports commercial objectives, customer experience, and colleague productivity. This is a hands-on leadership role, ideal for someone who enjoys being close to delivery, leading from the front, and turning strategy into measurable outcomes.
Key Responsibilities
- Lead a major CRM and platform transformation, from vision through to implementation and adoption
- Own and execute the end-to-end IT strategy, aligning technology with wider business goals
- Lead, mentor, and develop internal IT and development teams
- Manage and challenge external suppliers, partners, and vendors to ensure quality, pace, and value
- Improve system performance, reliability, and usability across the organisation
- Build strong data, MI, and reporting capabilities to support decision-making
- Ensure appropriate governance, security, and resilience across all IT services
- Act as a trusted technology advisor to senior leadership and key stakeholders
What We’re Looking For
- Proven experience in a senior IT leadership role (IT Director / Head of IT / Technology Lead level)
- A strong delivery track record, you’ve successfully led major change programmes, not just written strategy documents
- Hands-on experience with CRM or core platform migrations and business-wide systems change
- Commercially minded, with the ability to balance cost, risk, and return on investment
- Confident people leader, capable of driving engagement, accountability, and cultural change
- Comfortable operating in a fast-paced, multi-site environment
- Experience within professional services, retail, financial services, or similarly distributed organisations would be advantageous, but is not essential.
IT Director in Crawley employer: C4S Search Ltd
Contact Detail:
C4S Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Director in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their tech stack, recent projects, and challenges they face. This way, we can show them how our experience aligns perfectly with their needs and how we can lead their transformation programme.
✨Tip Number 3
Don’t shy away from showcasing your hands-on experience! When discussing your past roles, highlight specific projects where you’ve led change and delivered results. We want to demonstrate that we’re not just strategists, but also doers who can drive real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates on the hiring process that can give you an edge over other candidates. Let’s make sure we stand out!
We think you need these skills to ace IT Director in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Director role. Highlight your experience with CRM transformations and any major change programmes you've led. We want to see how your skills align with our vision for technology as a strategic enabler.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading technology transformations. Share specific examples of how you've driven innovation and operational excellence in previous roles.
Showcase Your Leadership Style: As a hands-on leader, we want to know how you engage and develop your teams. Include anecdotes that demonstrate your ability to mentor and inspire others, especially in fast-paced environments like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at C4S Search Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technologies relevant to the role, especially CRM systems and platform transformations. Brush up on your knowledge of how these technologies can drive business objectives and improve customer experience.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully led teams through major change programmes. Be ready with examples that highlight your ability to mentor and develop talent while driving engagement and accountability.
✨Align IT with Business Goals
Think about how you can articulate the importance of aligning IT strategy with broader business objectives. Prepare to share specific instances where you’ve balanced innovation with operational excellence to achieve measurable outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think through potential challenges you might face in this role and how you would address them, particularly around managing external suppliers and ensuring system performance.