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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support via phone and email.
- Company: Join a growing footwear company known for quality and innovation.
- Benefits: 33 days holiday, birthday off, bonuses, and career growth opportunities.
- Other info: Dynamic work environment with a focus on employee recognition.
- Why this job: Be part of a team that values customer satisfaction and sustainability.
- Qualifications: Friendly attitude, strong communication skills, and previous customer service experience.
The predicted salary is between 25000 - 27000 £ per year.
Location: Chippenham
Salary: £25,000 – £27,000 DOE
Contract Type: Permanent, Full-Time
Working Arrangement: Office-based
ABOUT THE BUSINESS
This is an exciting opportunity to join a well-established and growing organisation within the footwear industry. Known for delivering high-quality products and exceptional customer service, the company is committed to innovation, sustainability, and continuous improvement. Due to ongoing growth and a strong reputation in the market, they are looking to expand their customer service team.
THE CUSTOMER SERVICE EXECUTIVE OPPORTUNITY
As a key member of the team, you will play a vital role in ensuring customers receive outstanding service and support. Your responsibilities will include:
- Providing professional, accurate, and timely assistance to customers via phone and email.
- Managing orders and returns efficiently, ensuring compliance with SLAs.
- Keeping customers informed on stock availability, pricing, and delivery schedules.
- Processing special orders (including Amazon) and coordinating shipping documentation.
- Handling payments and resolving account queries.
- Collaborating with sales representatives to prepare stock reports and update pricing.
- Identifying opportunities to upsell or cross-sell products to meet customer needs.
- Supporting customer experience improvements through feedback and NPS initiatives.
- Maintaining sustainability-related data within company systems.
YOUR KEY SKILLS
To succeed in this role, you will bring:
- A friendly, customer-first attitude with excellent communication skills.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks.
- Previous experience in customer service, order processing, or B2B sales support.
- Confidence using CRM or ERP systems (EDI experience is advantageous).
WHY YOU'LL LOVE WORKING HERE
- 33 days paid holiday (including bank holidays and end-of-year closure).
- Your birthday off.
- Company-wide bonus scheme.
- Employee Assistance Programme.
- Employer pension contribution (3% with Aegon).
- Regular reward and recognition initiatives.
- Genuine opportunities for career growth within a stable and successful business.
If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.
Customer Service Executive in Chippenham employer: C4S Search Ltd
Contact Detail:
C4S Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Chippenham
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the company and the role. Think about what you want to know regarding their customer service strategies or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Chippenham
Some tips for your application 🫡
Show Your Customer-First Attitude: When writing your application, make sure to highlight your friendly and customer-first attitude. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your communication skills.
Be Organised and Detail-Oriented: Since this role involves managing multiple tasks, it’s crucial to demonstrate your organisational skills. Use your application to explain how you keep track of orders and ensure accuracy in your work. A little detail goes a long way!
Tailor Your Experience: Make sure to tailor your application to reflect your previous experience in customer service or order processing. We’re looking for candidates who can hit the ground running, so connect your past roles to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at C4S Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and recent news. Understanding their commitment to innovation and sustainability will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Prepare specific examples from your previous experience where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your friendly, customer-first attitude that they’re looking for.
✨Be Ready to Discuss Order Management
Since the role involves managing orders and returns, brush up on your knowledge of order processing and any relevant systems you've used. Be prepared to discuss how you’ve handled similar tasks in the past and how you ensure compliance with SLAs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their customer experience initiatives or how they measure success in the customer service team. This shows your interest in contributing to their goals and helps you gauge if the company is the right fit for you.