At a Glance
- Tasks: Support staff with IT issues and manage helpdesk tickets in a dynamic environment.
- Company: Join C40, a global network tackling the climate crisis with innovative solutions.
- Benefits: Enjoy 35 days paid time off, flexible working, and comprehensive health benefits.
- Other info: Work in a collaborative team with opportunities for professional growth and development.
- Why this job: Make a real impact while supporting a diverse team in a mission-driven organisation.
- Qualifications: Experience with Macs, helpdesk systems, and strong communication skills are essential.
The predicted salary is between 46256 - 46256 £ per year.
Department: Corporate Services
Location: London
Salary: (Grade 5) GBP £46,256 gross per annum
Term: Indefinite contract
Background
C40 is a network of nearly 100 mayors of the world’s leading cities, who are working to deliver the urgent action needed right now to confront the climate crisis, and create a future where everyone, everywhere can thrive. Mayors of C40 cities are committed to using a science-based and people-focused approach to help the world limit global heating to 1.5°C and build healthy, equitable and resilient communities.
Diversity Statement
C40 is committed to supporting and promoting equity and diversity and creating an inclusive working environment for everyone. We believe that when people with different life experiences are involved in decision-making, we deliver better. Our goal is for C40 to be an environment where everyone, from any background, can flourish and can be themselves whilst contributing to our mission.
Department description
The C40 IT team is responsible for providing support to about 500 staff members in over 40 countries. Support is primarily handled remotely with support teams based in New York and London.
Position description
The Helpdesk Technician will be responsible for addressing the day-to-day helpdesk tickets; reviewing inventory needs; monitoring and proactively managing computers and phones; supporting and helping to implement security procedures; and addressing special IT projects as necessary.
Responsibilities
- Address incoming IT Helpdesk tickets, ensuring that the level of service offered to staff meets the high standards required by C40.
- Support staff in the use of Google Workspace, Slack, Microsoft Office, Asana, Okta and Zoom in a macOS and iOS environment.
- Monitor and proactively manage Apple computers and iPhones through Jamf Pro.
- Use a remote support solution (BeyondTrust) for day-to-day troubleshooting.
- Set up and ship laptops to new employees and onboard them on their first day.
- Monitor and proactively manage antivirus protection solutions (Sophos).
- Organizational management of physical inventory and IT supplies in the London office.
- Support the IT Team in the continuous development and maintenance of system monitoring processes.
- Facilitate monthly All Staff Call meetings via Zoom in the London office.
- Help design and perform occasional staff IT training sessions.
- Occasional travel for yearly C40 events may be required.
- Other duties and responsibilities as the team needs.
Person specification
- Demonstrable experience in supporting Macs and iPhones within an organisational setting.
- Experience with project management or being a member of a complex project team.
- Experience with helpdesk ticketing systems.
- Experience with cloud-based infrastructure.
- Experience with maintaining macOS and iOS devices at the enterprise level.
- Strong written and verbal communication skills.
- Ability to prioritise and manage complex helpdesk tickets in a busy environment.
- Ability to have a flexible approach to problem-solving.
- Willingness to share ideas to improve procedures already in place.
- International experience is desirable.
- Knowledge of Okta, Google Workspace, Microsoft Office, Asana, Slack, Zoom and Jamf Pro, and/or similar services, desirable.
- Previous experience in the non-profit or governmental sector is desirable.
Other requirements
- Applicants must already have the right to work in the United Kingdom.
- Moderate travel will be required as part of the role.
C40 offers a comprehensive benefits package to support employee well-being and work-life balance:
- Paid Time Off: Full-time employees receive 35 days of paid time off annually, which includes all national holidays.
- Company Close-downs: In addition to the standard paid time off, C40 provides two non-contractual, non-statutory close-down weeks each year (mid-year and end-of-year) for a full break.
- Parental Leave: All employees are eligible for up to 52 weeks of parenting leave. The first 16 weeks are paid at 100% of the employee's current salary.
- Flexible Working: C40 supports flexible working arrangements to enhance work-life balance, provided they align with business requirements.
- Sick Leave: Entitlement to sick leave increases upon the successful completion of the employee's probation period.
- Employee Training: Training and development opportunities are available to all staff after they have completed and passed their probation period.
- Employee Assistance Programme (EAP): Confidential services, such as counselling, are accessible for short-term support.
IT Helpdesk Technician employer: c40
C40 is an exceptional employer, offering a dynamic work environment in London where employees are empowered to contribute to meaningful climate action on a global scale. With a strong commitment to equity and diversity, C40 fosters a culture of inclusivity and collaboration, providing ample opportunities for professional growth through training and development. Employees enjoy generous benefits, including 35 days of paid time off, flexible working arrangements, and comprehensive support for well-being, making it an ideal place for those passionate about making a difference.
