At a Glance
- Tasks: Support staff with IT issues and manage helpdesk tickets in a dynamic environment.
- Company: Join C40, a global network tackling the climate crisis with innovative solutions.
- Benefits: Enjoy 35 days paid time off, flexible working, and comprehensive health benefits.
- Other info: Work in a collaborative team with opportunities for professional growth and development.
- Why this job: Make a real impact while supporting a diverse team in a mission-driven organisation.
- Qualifications: Experience with Macs, helpdesk systems, and strong communication skills are essential.
The predicted salary is between 46256 - 46256 £ per year.
Department: Corporate Services
Location: London
Salary: (Grade 5) GBP £46,256 gross per annum
Term: Indefinite contract
Background
C40 is a network of nearly 100 mayors of the world’s leading cities, who are working to deliver the urgent action needed right now to confront the climate crisis, and create a future where everyone, everywhere can thrive. Mayors of C40 cities are committed to using a science-based and people-focused approach to help the world limit global heating to 1.5°C and build healthy, equitable and resilient communities.
Diversity Statement
C40 is committed to supporting and promoting equity and diversity and creating an inclusive working environment for everyone. We believe that when people with different life experiences are involved in decision-making, we deliver better. Our goal is for C40 to be an environment where everyone, from any background, can flourish and can be themselves whilst contributing to our mission.
Department description
The C40 IT team is responsible for providing support to about 500 staff members in over 40 countries. Support is primarily handled remotely with support teams based in New York and London.
Position description
The Helpdesk Technician will be responsible for addressing the day-to-day helpdesk tickets; reviewing inventory needs; monitoring and proactively managing computers and phones; supporting and helping to implement security procedures; and addressing special IT projects as necessary.
Responsibilities
- Address incoming IT Helpdesk tickets, ensuring that the level of service offered to staff meets the high standards required by C40.
- Support staff in the use of Google Workspace, Slack, Microsoft Office, Asana, Okta and Zoom in a macOS and iOS environment.
- Monitor and proactively manage Apple computers and iPhones through Jamf Pro.
- Use a remote support solution (BeyondTrust) for day-to-day troubleshooting.
- Set up and ship laptops to new employees and onboard them on their first day.
- Monitor and proactively manage antivirus protection solutions (Sophos).
- Organizational management of physical inventory and IT supplies in the London office.
- Support the IT Team in the continuous development and maintenance of system monitoring processes.
- Facilitate monthly All Staff Call meetings via Zoom in the London office.
- Help design and perform occasional staff IT training sessions.
- Occasional travel for yearly C40 events may be required.
- Other duties and responsibilities as the team needs.
Person specification
- Demonstrable experience in supporting Macs and iPhones within an organisational setting.
- Experience with project management or being a member of a complex project team.
- Experience with helpdesk ticketing systems.
- Experience with cloud-based infrastructure.
- Experience with maintaining macOS and iOS devices at the enterprise level.
- Strong written and verbal communication skills.
- Ability to prioritise and manage complex helpdesk tickets in a busy environment.
- Ability to have a flexible approach to problem-solving.
- Willingness to share ideas to improve procedures already in place.
- International experience is desirable.
- Knowledge of Okta, Google Workspace, Microsoft Office, Asana, Slack, Zoom and Jamf Pro, and/or similar services, desirable.
- Previous experience in the non-profit or governmental sector is desirable.
Other requirements
- Applicants must already have the right to work in the United Kingdom.
- Moderate travel will be required as part of the role.
C40 offers a comprehensive benefits package to support employee well-being and work-life balance:
- Paid Time Off: Full-time employees receive 35 days of paid time off annually, which includes all national holidays.
- Company Close-downs: In addition to the standard paid time off, C40 provides two non-contractual, non-statutory close-down weeks each year (mid-year and end-of-year) for a full break.
- Parental Leave: All employees are eligible for up to 52 weeks of parenting leave. The first 16 weeks are paid at 100% of the employee's current salary.
- Flexible Working: C40 supports flexible working arrangements to enhance work-life balance, provided they align with business requirements.
- Sick Leave: Entitlement to sick leave increases upon the successful completion of the employee's probation period.
- Employee Training: Training and development opportunities are available to all staff after they have completed and passed their probation period.
- Employee Assistance Programme (EAP): Confidential services, such as counselling, are accessible for short-term support.
IT Helpdesk Technician employer: c40
C40 is an exceptional employer, offering a dynamic work culture in London that prioritises flexibility and employee well-being. With generous benefits such as 35 days of paid time off and opportunities for professional growth, C40 fosters an environment where passionate individuals can thrive while making a meaningful impact on global partnerships and fundraising efforts.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what c40 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges c40 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at c40!
✨Direct Apply to c40
Let's not forget to apply directly through the c40 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at c40.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at c40. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at c40
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
