IT Helpdesk Technician

• Position title
• IT Helpdesk Technician
• Department
• Corporate Services
• Reporting to
• Senior Helpdesk Technician
• Location

London. Applicants must have the right to work in the United Kingdom and be based in London, working in the London office minimum three days a week.

Salary

Grade 5. GBP £46,256 gross per annum.

Term

Indefinite contract.

Background

C40 is a network of nearly 100 mayors of the world’s leading cities, working to deliver urgent action to confront the climate crisis and create a future where everyone can thrive.

C40 staff work with city governments to deliver this mission, using a data‑driven approach to promote proven programmes and policies, provide world‑class research, expertise and partners, and communicate city achievements.

Diversity Statement

C40 is committed to supporting equity and diversity and creating an inclusive working environment.

We believe diverse workforces enable better decision‑making and outcomes.

We welcome applicants who are diverse in age, gender identity, sexual orientation, ability, ethnicity and perspective.

We work to provide reasonable accommodations for people with disabilities, chronic illness or neurodiversity.

C40 supports staff‑led groups and formal forums to improve equity, diversity and inclusion.

Department description

The C40 IT team supports roughly 500 staff in over 40 countries.

Support is primarily remote, with teams in New York and London.

The infrastructure is cloud‑based using third‑party suppliers.

Position description

The Helpdesk Technician will address day‑to‑day helpdesk tickets, review inventory needs, monitor and manage computers and phones, support and help implement security procedures, and address special IT projects as required.

The role reports to the Senior Helpdesk Technician and works closely with IT team members and Corporate Services to plan and implement strategic IT projects across the organisation.

Responsibilities

• Address incoming IT Helpdesk tickets, ensuring high service standards for staff.
• Support staff with Google Workspace, Slack, Microsoft Office, Asana, Okta and Zoom in a mac OS and i OS environment.
• Monitor and proactively manage Apple computers and i Phones through Jamf Pro.
• Use a remote support solution (Beyond Trust) for day‑to‑day troubleshooting.
• Set up and ship laptops to new employees and onboard them on their first day.
• Monitor and proactively manage antivirus protection solutions (Sophos).
• Organize physical inventory and IT supplies in the London office.
• Support the IT Team in continuous development and maintenance of system monitoring processes.
• Facilitate monthly All Staff Call meetings via Zoom in the London office.
• Help design and conduct occasional staff IT training sessions.
• Occasional travel for yearly C40 events may be required.
• Provide other duties and responsibilities as needed by the team.

Person specification

• Demonstrable experience supporting Macs and i Phones in an organisational setting.
• Experience with project management or being part of a complex project team.
• Experience with helpdesk ticketing systems.
• Experience with cloud‑based infrastructure.
• Experience maintaining mac OS and i OS devices at the enterprise level.
• Strong written and verbal communication skills.
• Ability to prioritize and manage complex helpdesk tickets in a busy environment.
• Flexible problem‑solving approach.
• Willingness to share ideas to improve existing procedures.
• International experience is desirable.
• Knowledge of Okta, Google Workspace, Microsoft Office, Asana, Slack, Zoom and Jamf Pro or similar services is desirable.
• Previous experience in the non‑profit or governmental sector is desirable.
• Applicants must be based in London and work in the London office at least three days a week.
• Other requirements

Applicants must already have the right to work in the United Kingdom. Moderate travel will be required as part of the role.

Benefits

• Paid Time Off: Full‑time employees receive 35 days of paid time off annually, including all national holidays.
• Company Close‑downs: Two non‑contractual, non‑statutory close‑down weeks each year (mid‑year and end‑of‑year) for a full break.
• Parental Leave: Up to 52 weeks of parenting leave. First 16 weeks paid at 100% of salary; weeks 17‑52 unpaid unless required by national law.
• Flexible Working: C40 supports flexible working arrangements to enhance work‑life balance, provided they align with business requirements.
• Time off in Lieu (TOIL): Employees can take TOIL to recover following periods of excessive hours or travel, in line with C40’s Toil Policy.
• Sick Leave: Entitlement increases after successful completion of probation.
• Employee Training: Training and development opportunities for all staff after probation.
• Employee Assistance Programme (EAP): Confidential counseling services for short‑term support.
• Private Pension Schemes and/or Private Health Insurance may be offered based on location (as publicly funded healthcare is not available).
• Application process

Interested applicants should submit a curriculum vitae and cover letter.

The closing date for receipt of applications is Tuesday, 4th August 2026 at 5 pm BST.

C40 reserves the right to close the job opening before that date.

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