At a Glance
- Tasks: Support finance and sales, manage logistics, and process orders in a dynamic environment.
- Company: C3 Midlands, a leading name in the print industry with a can-do attitude.
- Benefits: Gain valuable experience, develop skills, and potential for full-time employment.
- Other info: Enjoy a structured apprenticeship with opportunities for career growth.
- Why this job: Join a proactive team and make a real impact in the print industry.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
C3 Midlands have an excellent reputation within the print industry and are looking for a motivated and determined Junior Customer Account Executive Apprentice. The successful candidate will play a key role in supporting business operations, coordinating logistics, processing purchase orders, managing stock and producing accurate reports.
At C3 Midlands, we never say no – we love a challenge! We design, fabricate, print, pack, collate, distribute, deliver, audit, install, track, store, and manage whatever our clients throw at us. We pride ourselves on offering a proactive and professional service, always putting our customers first. We work quickly, efficiently, and to a high standard, allowing our clients to focus on their own business while we take care of theirs. From small print runs to large-scale projects, we provide a wide range of products and services, including digital signage, graphic installation, online procurement, and project management.
The successful candidate will assist the Finance and Sales Departments, reporting directly to a Line Manager and ultimately to our Customer Services Director. Working on our bespoke Management Information System and also using various Microsoft based business packages, the successful candidate will accurately enter data, process documents, create and deliver purchase orders, record transactions and operations, arrange and report on our logistics, assist with stock and material audits and prepare reports.
Overview of Responsibilities:
- Provide support to the Finance and Sales Departments and the business in general.
- Perform tasks such as answering phones, document filing, data entry, emailing, processing the mail, etc.
- Handle communications with clients and suppliers via phone, email and in-person.
- Organise, purchase and generally manage delivery logistics following a daily briefing.
- Prepare reports on request.
- Create, file and send PDF copies of purchase Orders to suppliers by email.
- Assist with audits, fact checks, and resolving discrepancies.
- Receive, organise and process client stock orders.
- Manage client stock orders; picking exact print related stock to accurately complete client orders and pack accordingly ready for despatch and conduct periodical stock checks/counts.
- Organise and purchase our logistics requirement as instructed.
- Undertake various other related duties as requested.
This apprenticeship could lead to full time employment in administration or the print Industry.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
Course Information:
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements:
- Working Week: Monday to Friday, 9:00am to 5:30pm, with a 30-minute lunch break.
- Expected Duration: 1 Year 4 Months
- Training Provider: HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Junior Customer Account Executive Apprentice in Birmingham employer: C3 Midlands Ltd
C3 Midlands is an exceptional employer, renowned for its dynamic work culture and commitment to employee development. As a Junior Customer Account Executive Apprentice, you'll benefit from hands-on training in a supportive environment that values innovation and teamwork, all while being part of a leading company in the print industry located in the heart of the Midlands. With opportunities for growth and a focus on delivering high-quality service, C3 Midlands ensures that every team member can thrive and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Account Executive Apprentice in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C3 Midlands Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C3 Midlands Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Customer Account Executive Apprentice in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C3 Midlands Ltd:Your cover letter is your chance to shine! Tell us why you want to work at C3 Midlands Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C3 Midlands Ltd!
How to prepare for a job interview at C3 Midlands Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
